DropCar Launches Mobility Cloud
DISCOVER: LIVE FROM NY AUTO TALK RADIO - AUTO LABNEW YORK (June 13, 2018) DropCar, Inc., the provider of app-based mobility services and logistics for automotive consumers and enterprises, today announced the DropCar Mobility Cloud, a software-as-a-service (SaaS) version of DropCar's Enterprise Vehicle Assistance & Logistics technology platform.
This new version allows customers to access DropCar;s turnkey solution (cloud-based back-end, mobile app, dashboard & analytics), while utilizing their own staff/drivers for vehicle pickup and delivery. DropCar is first making this service available to the automotive dealership industry, where dealers can optimize the efficiency of underutilized employees through DropCar's robust, yet-easy-to-use platform, and will help maximize Customer Satisfaction (CSI) scores, increase retention and drive increased utilization of higher-margin service revenues.
Numerous dealerships, including Jaguar Land Rover Manhattan, Lexus of Manhattan, Lexus of Queens, Mercedes Benz of Manhattan, Manhattan Motorcars and Toyota of Manhattan, already utilize a version of the DropCar VAL platform, where DropCar manages the entire service, including providing the drivers. "By making our core logistics service available via the cloud for dealers with their own staff of drivers, we can meet demand in all 50 states much faster than deploying our own driver networks across the country" said Spencer Richardson, co-founder and CEO of DropCar. "We've heard from so many dealers that want to leverage their staff as drivers with our advanced logistics that it made sense from a customer service and growth perspective for us to configure the VAL service for wider, and more rapid, adoption by dealerships everywhere"
Key features include: Customer booking web integration: Now customers can schedule their own pick-up and drop-offs through a dealer website with no complex setup or installation, dramatically increasing Dealer CSI for scheduled routine maintenance or more urgent service needs. Workforce Optimization: Dealers can increase efficiency and reduce costs by equipping their team with DropCar's customizable workforce optimization application. By intelligently scheduling tasks across a workforce, DropCar Mobility Cloud gives dealers the ability to transport, park, maintain, refuel and wash cars much more efficiently.
DropCar Mobility Cloud also allows dealers to integrate their own staff of drivers into the platform. Real Time Vehicle Tracking: Seeing every vehicle movement in progress on a single map helps keep service managers and service representatives in the loop when communicating with customers. Fully integrated driver safeguards ensure driver accountability and route accuracy, saving time and money. DropCar plans to further customize the DropCar cloud for use in other industries for different purposes. For instance, real estate developers could leverage the service to offer high-touch valet service at locations where parking is scarce: restaurant chains could streamline the dining experience in cities where parking is constrained; and automotive manufacturers could streamline the pickup and delivery of vehicles leased to consumers on subscription models, to name a few."
A rapidly growing share of the world's population expects their products and services to be delivered to their front door, and we're already seeing everyone from traditional automotive businesses to the hospitality industry head to the whiteboard to get ahead of this trend" continued Richardson. "We want the DropCar Mobility Cloud to be the platform that enables all their ideas to come to life"DropCar will be demonstrating the new service at the NAIDA Convention & Expo, June 18-21 in Orlando. Dealers who visit the DropCar booth and sign up for a demo will receive an Echo Dot. More information, including how to register for a demo of DropCar Mobility Cloud can be found at https://cloud.drop.car/. About DropCar.
Founded and launched in New York City in 2015, DropCar offers its Vehicle Support Platform (VSP), a cloud-based platform and mobile app that help consumers and automotive-related companies reduce the cost, hassles and inefficiencies of owning a car, or fleet of cars, in urban centers. Its technology platform blends the efficiency and scale of cloud computing, machine learning and connected cars with the high-touch of highly trained valets to move cars to/from fully staffed, secure garages to/from the people (or businesses) who own them. Consumers use DropCar's mobile app to ease the cost and stress of owning a car in the city. Dealerships, leasing companies, OEMs and shared mobility companies use DropCarâ€™s enterprise platform to reduce costs, streamline logistics and deepen relationships with customers. More information is available at www.dropcar.com