DriveLogic Offers Free Web-Based Collision Repair Solution To Help Repair Facilities Improve Customer Service and Business Efficiency
8 December 2000
DriveLogic Offers Free Web-Based Collision Repair Solution To Help Repair Facilities Improve Customer Service and Business Efficiency
ORLANDO, Fla.--Dec. 8, 2000--DriveLogic, Inc. will give repair facilities free use of the Basic version of its Collision Repair Solution (TM) -- a powerful suite of Internet tools to help repair facilities market and manage their business. The solution is designed to create new operational efficiencies to enhance customer satisfaction.
The unprecedented offer kicks off the official launch of the initial component of DriveLogic's end-to-end Internet collaborative interchange for the auto claims and collision repair supply chain. The Collision Repair Solution and other DriveLogic products will be demonstrated at the International Autobody Congress and Exposition (NACE), December 8 - 10, Orange County Convention Center, Orlando, FL, booth number 2560.
"The Internet is fast becoming the preferred medium for sharing information and expediting commerce among both consumers and businesses of all sizes," said Peter Largen, Vice President of Product Management at DriveLogic. "We are committed to helping participants in the auto claims and collision supply chain - such as repair facilities, insurers and parts suppliers - apply Internet-based solutions to gain business efficiencies, and, most importantly, improve customer service."
DriveLogic's Collision Repair Solution beta testing has been successfully completed. The beta test, which included more than 250 repair facilities nationwide, were equipped with the following Internet tools:
| -- | A Web Center home page with vital consumer information (location, map, driving directions, business hours, services offered, certifications, etc.) |
| -- | Customer appointment scheduling for estimates or repairs |
| -- | Repair status management tool for tracking the status of repair jobs |
| -- | Automatic e-mail notifications to vehicle owners when the repair status changes |
| -- | A business e-mail account to facilitate communications to customers, vendors and other business alliances |
| -- | Customer satisfaction measurement tools and peer analysis |
| -- | Directory listing in DriveLogic's Carrier Marketing database of repair facilities |
| -- | Industry and international news and weather |
| -- | Message boards and job postings |
Repair facilities that have been using the Collision Repair Solution in beta testing cite the following as benefits:
-- Customer convenience in tracking the progress of vehicle
repairs
-- Fewer phone calls interrupting their business of fixing cars
-- Faster communications to customers and their business
alliances
-- More effective marketing, both online and by word-of-mouth
"Our customers and insurance companies both love DriveLogic's automated e-mail feature," said Christy Fitzpatrick, the owner's assistant at Tommy's Auto Body, one of the Collision Repair Solution test sites in Clinton, Maryland.
DriveLogic's repair status management tool automatically e-mails status information to the vehicle owner every time the repair status is updated, to increase customer satisfaction. Vehicle owners can also check repair status by visiting the repair facility's Web site.
Collision Repair Solution is the first component in DriveLogic's collaborative Internet interchange -- an open, business-to-business hub designed to link parties in the auto claims and collision repair supply chain and to facilitate real-time communications and transactions through integrated e-commerce solutions.
"Offering Efficient Accident ManagementSM service represents a tremendous opportunity for DriveLogic to help our customers gain efficiencies through innovative technology solutions," said Largen. "By leveraging CCC's connectivity platforms, industry expertise and large customer base, we are uniquely positioned to ramp up our offerings and meet these needs. And by integrating best-in-class solutions in Internet, wireless, data warehousing and other technologies, we believe that DriveLogic will be able to significantly reduce claims cycle time."
DriveLogic will use CCC's established sales network and support infrastructure to implement the Collision Repair Solution. Enhancements, such as integration with estimating systems and parts ordering, are expected to be available in its next release scheduled for spring 2001.
To participate in DriveLogic's free Collision Repair Solution program, repair facilities simply need a computer, an Internet browser and access to the Internet. They can sign up at www.bodyshop.drivelogic.com and start using the product immediately. The Collision Repair Solution Basic package will continue to be free, however, after May 2001, there will be a charge for the Collision Repair Solution Plus features.
About DriveLogic
DriveLogic is a subsidiary of CCC Information Services Group Inc. focused on providing Internet and wireless-enabled technology solutions to the auto claims and collision repair industries. DriveLogic has the unique market advantage of being able to leverage CCC's connectivity platforms, which already processes approximately 900,000 auto claims-related transactions per day. By developing market-driven technology solutions and capitalizing on the industry expertise, customer relationships and market leadership of CCC, DriveLogic aims to optimize efficiencies, bringing value to parties throughout the entire supply chain.
For more information about DriveLogic, contact Michael Roberts at DriveLogic, 312-228-8278, or contact Rich Ringer at HLB Communications, 312-649-0371, or visit the DriveLogic Web site at http://www.drivelogic.com
About CCC
CCC Information Services Inc., a wholly owned subsidiary of CCC Information Services Group , headquartered in Chicago, IL, is the leading supplier of advanced software and communications systems to the automotive claims industry, including information and network services for a wide variety of claims management solutions. Its value-added, technology-based products and services increase efficiency and facilitate communication among more than 14,000 collision repair facilities, 350 insurance companies, and a range of industry participants.
For more information about CCC Information Services, visit our Web site at www.cccis.com, contact Jeanene O'Brien at CCC Information Services Inc., 312-229-3083, or contact Rich Ringer at HLB Communications, 312-649-0371.
This release contains statements that constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 and are subject to the safe harbor provisions of those sections and the Private Securities Litigation Reform Act of 1995. Investors are cautioned that any such forward-looking statement, including any statement regarding the intent, belief, plans, or current expectations of the companies or their management, are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those forward-looking statements, and startup businesses are inherently uncertain. The company has based these forward-looking statements on information currently available and disclaims any intention or obligation to update or revise any forward-looking statement.