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Automotive Technical Resources Announces Alliance With Delphi

1 December 2000

Automotive Technical Resources, Inc. Announces Strategic Alliance With Delphi Automotive Systems' U.S. Aftermarket Operations

                      ATRisys(TM) Provides Key Benefits
                To Delphi's Aftermarket Distribution Partners

    TROY, Mich., Dec. 1 Automotive Technical Resources, Inc.
(ATRi), a leading provider of automotive diagnostics and integrated
information delivery systems, announced today its strategic alliance with
Delphi Automotive Systems' U.S. Aftermarket Operations.  Delphi is a world
leader in mobile electronics and transportation components and systems
technology.
    ATRi's Integrated Service Solutions(TM) division and ATRisys(TM),
providing Internet-supported wireless computer systems for use in automotive
service applications, is at the heart of Delphi's aftermarket service system
and is a key service differentiator for Delphi.  The system allows service
technicians to access a wealth of product information without searching
through extensive shop manuals, resulting in vehicles that are repaired with
increased speed, accuracy and efficiency.
    "ATRi and Delphi are out to change the way vehicles are repaired and
customer service is performed," stated Nicholas A. Cocco, ATRi's CEO.  "The
applications for this product are endless, and we can support just about any
service field."
    Delphi tested a pilot program with ATRisys(TM) using select repair shops
and technicians.  "The response we heard was, 'This is exactly what we need,'"
said Francisco A. Ordonez, General Manager, Delphi Aftermarket Operations.
"Most of the technicians who used the handheld system cut their diagnosis time
from hours to minutes.  We believe our approach to service will make a major
impact on the automotive aftermarket service industry, increasing job
satisfaction among service technicians and helping to bring the aftermarket
into the new economy."
    ATRisys(TM) will provide key benefits to Delphi's aftermarket distribution
partners, including:

    *  Improved accuracy of diagnoses, resulting in reduced returns and
timesavings.
    *  A mobile, wireless and cableless handheld diagnostic device that allows
the technician to diagnose the vehicle's problem while held from any angle
when servicing the vehicle.
    *  A "point and click" and paperless method of finding information
eliminating the need for lengthy, complex service manuals, ultimately easing
"do-it-for-me" technician frustrations, saving time and increasing repair
satisfaction for the end customer.
    *  Easy, quick and user-friendly programs that can be set up by the
technician and don't require a computer expert to operate.
    *  Off-the-shelf system hardware.  Only the software is unique, making the
system flexible and cost effective.

    The automotive service solution will also provide Delphi's aftermarket
distribution partners with the knowledge, training and tools to help alleviate
the industry's significant learning curve in the wake of the electronics
revolution.  "Cars and trucks of the future are expected to have increasingly
complex, integrated systems, and aftermarket service professionals will have
to be familiar with all of the products in order to diagnose, maintain and
repair them, or risk losing business," said Mark Theriot, Director, Global
Service Technologies, Delphi Aftermarket Operations.  "Our vision is to
provide automotive service technicians with a quick and easy-to-use diagnostic
process that will decrease returns, make their jobs easier and more
productive, and increase consumer satisfaction."