Dana's Spicer Driveshaft Division Earns Malcolm Baldrige Quality Award
22 November 2000
Dana Corporation's Spicer Driveshaft Division Earns Malcolm Baldrige National Quality Award
Becomes Dana's Second Operation to Receive Honor
TOLEDO, Ohio, Nov. 21 Dana Corporation's
Spicer Driveshaft Division has earned the 2000 Malcolm Baldrige National
Quality Award for manufacturing. The Baldrige Award is the premier quality
award in the United States and is expected to be presented at a later date in
Washington D.C.
The Spicer Driveshaft Division -- which represents Dana's founding
products and is the company's second largest operating group in terms of sales
dollars -- is the second Dana operation to win the Baldrige Award. Dana
Commercial Credit Corporation, the company's leasing subsidiary, received the
award in 1996.
The Baldrige award, often described as "the standard of business
excellence," was established by Congress to promote awareness of performance
excellence, recognize quality and business achievements of U.S. companies, and
publicize successful business excellence strategies.
The Spicer Driveshaft Division was one of two recipients in the
manufacturing category this year and one of only 19 operations to have
garnered the honor for manufacturing since it was first awarded in 1988.
Dana Chairman and CEO Joe Magliochetti said, "Dana Corporation is honored
for the second time to have an operation win America's highest quality award.
This achievement is particularly significant in that it recognizes a major
manufacturing unit, its people, and its dedication to total quality and
continuous improvement.
"This honor demonstrates that Dana's pioneering efforts in the areas of
quality and customer service are having the desired impact. The Dana Style and
the Dana Quality Leadership Process -- two competitive advantages unique to
the Dana Corporation -- contributed to this recognition."
"This award is a real tribute to the hard work and commitment of our
people," said Joe Sober, vice president and general manager of the Spicer
Driveshaft Division. "The Spicer Driveshaft Division is fortunate to be part
of a corporate culture that encourages people to take ownership of their
actions, initiate improvements, and demonstrate a passion for service to our
various stakeholders."
Since 1992, Spicer Driveshaft has used the Dana Quality Leadership
Process, which is based on the Baldrige criteria, to evaluate and improve the
performance of its various operations in key quality categories.
As part of the Baldrige Award process, the Spicer Driveshaft Division
underwent a rigorous evaluation, which included an independent review of the
application by various examiners from public and private sectors, a consensus
meeting among eight Baldrige examiners, and a week-long site visit. Spicer
Driveshaft Division was evaluated in seven categories -- leadership, strategic
planning, customer and market focus, information and analysis, human resource
focus, process management, and business results.
The award caps a year in which Dana operations have received numerous
quality accolades. Among them, Dana facilities have received 10 Baldrige-
based state quality awards -- bringing to 37 the number of state awards
presented to Dana operations in the last five years. Additionally, Dana was
named to a list of the "World's 100 Best-Managed Companies" by IndustryWeek
magazine for the third consecutive year.
Dana's global driveshaft operations have received international quality
recognition, as well. Last year, Dana earned Australia's Best Manufacturer
Award, Taiwan's National Quality Control Circle Award, and the State of Rio
Grande do Sol Gold Trophy in Brazil.