Reynolds and Reynolds' Support Center Continues to Succeed, Evolve; Automotive Retailing Support Center Changes Name in Light of Expanded Offerings, Recent Recognition
16 November 2000
Reynolds and Reynolds' Support Center Continues to Succeed, Evolve; Automotive Retailing Support Center Changes Name in Light of Expanded Offerings, Recent Recognition
DAYTON, Ohio--Nov. 16, 2000--The Reynolds and Reynolds Company today announced that to remain consistent with its expanded suite of service offerings to the automotive retailing marketplace, it has re-named its national support centers the Reynolds "Technical Assistance Center," or TAC. This name change applies to the company's service centers in Dayton, Ohio; Irvine, Calif.; Mississauga, Ontario, Canada; and Montreal, Quebec, Canada."This is more than a simple change of name - this is a celebration of the success and growth that our service center has achieved over recent years," said Scott Schafer, general manager of Reynolds' Info-Structure Services group. "Not only has the Reynolds TAC continued to provide industry-recognized best-in-class service, but we've expanded its capabilities and offerings."
According to Schafer, the Reynolds TAC will continue to service, support and provide maintenance to customers with its 400+ front- and back-line service professionals. In addition, the TAC provides a complete range of networking, server and training solutions. These include Managed Access, an advanced global, managed Internet service providing business quality communications electronically; On-Demand Tandem Training on Reynolds' industry-leading ERA2 retail management system; and the Managed Server Program, where Reynolds supports ERA2 applications for the retailer on remote servers.
"These new solutions as well as our continued strong customer service record have resulted in a recent wave of recognition and awards from service and IT industry leaders," said Schafer. "It is a true indication that the Reynolds TAC is providing its customers with what they need to do what they do best - meet their customers' needs."
The Reynolds TAC recently earned its certification under the highly prestigious Support Center Practices Certification program, and received the STAR Award (Software Technical Assistance Recognition) for the second consecutive year from the Software Support Professionals Association.
Reynolds and Reynolds, headquartered in Dayton, Ohio, is the leading provider of integrated information management solutions to the automotive retailing marketplace. The company's services include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions and leasing services. To find out more about the company, its vision, products and services, visit www.reyrey.com.
Certain statements in this news release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's judgment, beliefs, current trends and market conditions. Forward-looking statements made or to be made by or on behalf of the company may be identified by the use of words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions. Forward-looking statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is expressed, forecasted or implied in the forward-looking statements. See also the discussion of factors that may affect future results contained in the company's Current Report on Form 8-K filed with the SEC on February 9, 2000, which we incorporate herein by reference. The company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.