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SPX Service Solutions to Provide Web-Enabled Electronic Service Manuals To GM Dealers Nationwide

15 November 2000

SPX Service Solutions to Provide Web-Enabled Electronic Service Manuals To GM Dealers Nationwide

    WARREN, Mich., Nov. 15 SPX Service Solutions, a unit of
SPX Corporation, announced the release of the Kent-Moore Electronic Service
Manual (ESM), a wireless, mobile computing solution for General Motors (GM)
dealers nationwide.  ESM gives service technicians "under the hood" access to
comprehensive service manuals.  With ESM, service technicians at GM
dealerships can access the most current service manuals for trouble-shooting,
service procedures, recall information and product service bulletins on-line
via this wireless, touch-screen hand-held device.
    "This wireless solution is a first in the automotive industry," said Mark
Palmer, GM senior project engineer.  "By having a wireless device at the point
of service -- meaning under the hood of every automobile -- technicians'
efficiency and productivity will be enhanced resulting in cost-savings for GM
and its dealers."
    In a joint effort with GM and Fujitsu-ICL Systems, who provided the
TeamPad hand-held computing devices and TeamServers, SPX Service Solutions
developed a leading edge, wireless LAN system for relaying service information
to the GM technician at the point of need.  "A rigorous research and
development effort between us resulted in a highly durable, flexible and
expandable wireless information delivery system for the dealership service
environment," said Joe Damron, SPX Service Solutions diagnostic product
manager.  The ESM system provides immediate access to "mission-critical" GM
service content.  Multiple users can simultaneously access service data from
anywhere in the service bay.
    Technicians can use the Kent-Moore ESM under the car, under the hood or in
the interior of a vehicle.  On screen, they can view complete service manuals
that include detailed wiring diagrams, technical illustrations and vehicle
repair procedures.  With ESM's advanced hot-spotting capabilities, users can
zoom in and out, rotate images and focus in on particular areas of interest.
Eventually, technicians will be able to view video clips detailing repair and
service techniques.
    The hand-held solution provides technicians with information at their
fingertips saving time and improving quality of repair.  The result is better
service for customers as well as overall cost savings for dealers.
    ESM is now being tested at the GM corporate repair facility in Warren, MI
and several dealerships in the Detroit, MI Area.  The ESM is available through
the GM Dealer Equipment program (http://www.gmde.com ) to dealerships across the
country.
    Historically, GM offered paper service manuals to its dealerships.  The
company now employs a PC-based system where technicians access information
from a collection of CD-ROMs.  The Kent-Moore Electronic Service Manual (ESM)
represents a significant leap in the application of the latest web-based
content delivery technology in the service environment.
    Service Solutions, a unit of SPX Corporation, is a supplier to the OEM and
aftermarket automotive, light and heavy duty, agricultural, recreation, fleet,
construction and government vehicle markets, offering special service tools
and equipment, electronic diagnostics and technical training and support.  SPX
Corporation is a global provider of technical products and systems, industrial
products and services, service solutions and vehicle components.  For more
information on SPX Service Solutions, see http://www.spxservicesolutions.com
    For more information on ICL's Fujitsu handheld computers, see
http://www.fujitsuhandheld.com