Reynolds and Reynolds Expands Its Service to Automotive Retailers; Info-Structure Services Group to Provide Networking, Server, Training Solutions
13 November 2000
Reynolds and Reynolds Expands Its Service to Automotive Retailers; Info-Structure Services Group to Provide Networking, Server, Training Solutions
DAYTON, Ohio--Nov. 13, 2000--"As technological innovation continues to increase at a breath-taking rate, the requirements of the automotive retail industry are constantly changing. To address these needs, Reynolds and Reynolds is changing as well, expanding our service offerings to our customers on a grand scale."Those are the words of Scott Schafer, general manager of The Reynolds and Reynolds Company's Info-Structure Services group, commenting on today's announcement of Reynolds' expanded service offerings to the automotive retailing market. As part of the expansion, Reynolds will not only continue to provide best-in-class service, support and maintenance to its 9,000+ customers internationally, but the company also will provide a complete range of networking, server and training solutions.
These expanded services and solutions of the Info-Structure Services group include:
| -- | Managed Access: This service solution offers automotive retailers a single network environment that resolves the network complexities associated with third party NT systems, DSP integration and connectivity requirements to a different auto manufacturers' network. This advanced global, managed Internet service provides business quality communications through the use of e-mail, secure access to the Web and Intranet/Extranet functions. |
| -- | On-Demand Tandem Training: This service includes post-installation training modules for promoted, transferred and new dealership employees on Reynolds industry-leading ERA(R) retail management system. Automotive customers receive "just in time" training to meet their specific needs exactly when they need it, realizing immediate return on investment through productivity gains. |
| -- | Manufacturer Solution Services: Through this offering, Reynolds provides field and operations services to car manufacturers for design, installation, help desk services and call center solutions. |
| -- | Off-Site Connect (Tent Sale Off-Site Access Services): Automotive retailing can now meet the needs of their market with the ability to do business outside the environs of the physical structure of the dealership. This service package enables customers to conduct off-premise sales events while maintaining connectivity to the ERA host system. This service can be purchased or rented from Reynolds. |
| -- | Financial Statement Service: By re-mapping financial data from old accounts to new accounts, this service makes manufacturer account changes in the retailer's system. Customers are relieved of the frustration encountered from making manufacturer account changes at the beginning of each calendar year and now enjoy a seamless accounting transition. |
"These expanded Info-Structure offerings are another testament to Reynolds' outstanding customer service," said Schafer. "As we continue to e-enable retailers around the world, they are beginning to realize improved operations, resulting in higher customer satisfaction and increased revenues. And, they are realizing how Reynolds and Reynolds can lead them through the constant transformation that is auto retailing."
In addition to these expanded service offerings, Reynolds' technical assistance centers continue to lead the industry, recently receiving certification under the highly prestigious Support Center Practices Certification program. The technical assistance centers also received the STAR Award (Software Technical Assistance Recognition) for the second consecutive year from the Software Support Professionals Association.
Reynolds and Reynolds, headquartered in Dayton, Ohio, is the leading provider of integrated information management solutions to the automotive retailing marketplace. The company's services include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions and leasing services. To find out more about the company, its vision, products and services, visit www.reyrey.com.
Certain statements in this news release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's judgment, beliefs, current trends and market conditions. Forward-looking statements made or to be made by or on behalf of the company may be identified by the use of words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions. Forward-looking statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is expressed, forecasted or implied in the forward-looking statements. See also the discussion of factors that may affect future results contained in the company's Current Report on Form 8-K filed with the SEC on February 9, 2000, which we incorporate herein by reference. The company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.