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Dollar Web Site, dollar.com, Takes Number One Spot on Gomez's Internet Car Rental Scorecard(TM) for Fourth Consecutive Time

27 October 2000

Dollar Web Site, dollar.com, Takes Number One Spot on Gomez's Internet Car Rental Scorecard(TM) for Fourth Consecutive Time

            - Continues As Only Car Rental Company to Win Award -

    TULSA, Okla., Oct. 27 Dollar Rent A Car today announced
the company's Web site, dollar.com, has again landed the number one spot on
the Gomez Internet Car Rental Scorecard(TM) for the fourth consecutive time
and continues to be the only car rental company to win the award.
    Since Gomez began the Internet Car Rental Scorecard in winter 1999, Dollar
has consecutively held the number one spot overall on the Winter 1999-2000,
Spring, Summer and Fall 2000 Scorecards.
    Gomez is the leading provider of e-commerce customer experience
measurement, benchmarking, and customer acquisition services to help firms
build successful e-businesses and guide consumers in transacting online.
Gomez provides an unparalleled view of online customer experience by combining
industry specific expertise, a thoroughly objective and extensive Internet
evaluation methodology, and high-quality community ratings and reviews of
online businesses.
    "We are very proud to be the only car rental company to ever win this
coveted award,"  Charlie Coniglio, Dollar Rent A Car, staff vice president,
e-commerce, says.  "We are constantly looking at ways to improve the car
rental reservations process for our customers, and will continue to update our
site to best meet their travel needs."
    Dollar.com drove off with the top positions in the On-Site Resources
category as well as the Road Warrior (business traveler), Vacationer and
Occasional Renter profiles.  Dollar also scored second in the Ease of Use
category.
    Gomez.com attributes the site's new location pages dedicated to major
cities where Dollar rents as a key reason why Dollar captured the number one
finish overall again this quarter.
    Also noted by Gomez were the site's offering of local information as well
as the integration of both pre-set weather and interactive maps into the
details of each rental location.
    The Internet Car Rentals Scorecard can be viewed at:
http://www.gomez.com/scorecards/index.cfm?topcat_id=28&item_id=170&itemclass=S
CORECARDPROFILE.

    About Dollar Rent A Car
    Dollar Rent A Car Systems, Inc., a subsidiary of Dollar Thrifty Automotive
Group, Inc. , has approximately 430 worldwide locations in
26 countries, with a significant presence in Australia, Canada, the Caribbean
and Latin America, including 260 locations in the United States.  The company
and its licensees have locations at most major airports across the nation, and
a fleet of more than 97,000 vehicles.  DOLLAR(R) worldwide headquarters is
located in Tulsa, Okla.  For additional information, the DOLLAR Web address is
dollar.com.

    About Gomez
    GomezPro provides firms with e-commerce customer experience measurement
tools, analysis, and advanced data services to help them build successful
e-businesses by understanding and utilizing e-commerce best practices.
GomezNetworks provides companies with real time site performance measurement
and diagnosis/analysis.  Gomez performance measurement technology and tools
enable companies to optimize customer experience and improve service
performance.  Gomez.com provides consumers with Scorecard rankings and
merchant certification of more than 6,000 firms in over 75 industries.  Gomez
content, tools and incentives enable consumers to navigate and transact
on-line with confidence.  The Gomez.com Performance Media(TM) program allows
merchants to reach desirable consumers at a guaranteed acquisition cost.