Xpedx Chooses eSpecto Software Solution To Ensure Optimal Website Performance From the Customer's Point of View
23 October 2000
Xpedx Chooses eSpecto Software Solution To Ensure Optimal Website Performance From the Customer's Point of View
CINCINNATI--Oct. 23, 2000--eSpecto, Inc., developer of an e-commerce monitoring software application that helps customers identify problems with Web-based applications, today announced that xpedx(TM) has chosen eSpecto(TM) as a monitoring solution for their company's Website.xpedx, a distributor of paper, graphics, packaging and facility supplies, recently launched xpedx.com, which serves as both an information hub and sophisticated e-commerce system enabling customers to make purchases right from their desktops.
"Ensuring that our site is available and responsive to our customers will be key to our success. We chose to work with eSpecto because we wanted to provide performance and monitoring of our Website from the customer's point of view," said Dave Wallace, director of e-business for xpedx. "While we use internal monitoring solutions, we wanted to understand the experience of external users coming in to our site. eSpecto has met that need by providing us with the perspective of the external market. Customers will rely on xpedx.com to support their daily mission critical business needs."
Wallace said xpedx views the eSpecto monitoring tool as a "24/7 virtual user." This user tells them about their logon process, checks stock functions, tests connections to their backend systems and also assists with order review using multi-step transactions to monitor the site at a granular level. The application also reports problems such as broken links and graphics, identifies pages that are delivered slowly and indicates if there is a breakdown in the e-commerce business process.
"xpedx is a leading-edge company that puts their customers first," said Larry Steinberg, president of eSpecto. "Many companies are looking stay in touch with their clients' online experience. Because customer service is important to these companies, Web monitoring is becoming an important aide to ensure that the customer's online experience is a productive one."
About xpedx
Headquartered in Covington, KY, xpedx is a customer-driven distributor of printing paper, packaging supplies and equipment, facility supplies and graphic imaging prepress equipment and supplies. Their market focus is in the retail, printing, heavy manufacturing, automotive, high-tech manufacturing and publishing industries. This $7 billion company delivers customer solutions through 125 wholesale distribution centers and 200 stores serving retail customers and small printers.
About eSpecto, Inc.
Founded in 1999, Cincinnati-based eSpecto, Inc. provides the first e-commerce monitoring software application that pinpoints the user's experience on a site from the user's perspective. The eSpecto application also monitors site uptime and site response time. For more information, visit eSpecto online at www.eSpecto.com or contact Dave Noonan at 513-608-0354 or via e-mail at daven@eSpecto.com.