Roadway Express Adds Integrated, Time-Saving Applications to Customer-Specific Web Site
18 October 2000
Roadway Express Adds Integrated, Time-Saving Applications to Customer-Specific Web Site
AKRON, Ohio--Oct. 18, 2000--Roadway Express, Inc. has made self-service easier and more efficient for its shippers on my.roadway.com, the company's password-protected, customer-centric Web site. My.roadway.com has attracted over 15,000 registered participants since its inception in August 1999. The new time-saving suite of applications includes an interactive online bill of lading (BOL) and its management system, and eTracking, a new application that allows users to receive shipment status updates via email.Using input from customers on their current expectations and desires for the best way to conduct business on the Internet, Roadway's award-winning information technology (IT) team focused on customization and personalization of a customer's transaction history and profile information stored in the company's database to create this new integrated set of applications.
"The enhanced BOL and eTracking features are designed to complement and work with the existing Rate Quote and Pickup Request," said Vice President of Marketing for Roadway, William Michael. "Data entered in Rate Quote will carry over automatically into the BOL application, through to the Pickup Request and into eTracking, completing a seamless, integrated, user-friendly flow-through design."
The new online BOL will store and retrieve partial or completed bills from an online file folder. To save the shipper time of re-entering basic data for each BOL, many shipment details, such as name, address, commodity and NMFC classification codes, are already populated using information from Roadway's database. Upon completion of the bill, a Roadway PRO number will be automatically assigned to each BOL allowing the shipper to start tracking shipments immediately.
Roadway's new eTracking application provides the customer an opportunity to keep the entire supply chain informed by sending real-time shipment status messages via email to any party associated with the shipment. A shipper can select to receive status updates on specific PRO numbers, or all shipments, as freight moves through the Roadway system, upon its final delivery, or in the event the shipment is late.
In addition to these new integrated applications, the existing Roadway Reports has been modified. "Our customers can create and save customized reports that can be viewed online, downloaded or both," said Michael. "We have also added a report that displays open invoices during a specified time period."
Vice President and CIO for Roadway, Bob Obee, stated, "Our e-Commerce team has pulled together a myriad of ideas and skillfully crafted a wonderfully `nuanced' suite of convenient -- and really useful - features for our customers. Roadway's `triple strengths' in Marketing, IT and Project Management have once again put our customers on the leading edge of transportation technology."
From pre-pickup through post-delivery, my.roadway.com delivers a true one-stop-shop shipping experience. Additional applications include:
| -- | Proactive Tracking - View an online manifest that lists all active shipments in the Roadway system and provides real-time status reporting. |
| -- | Invoices - View open invoices with links to their corresponding shipping documents. |
| -- | Payment History - Payer may view by PRO number the current invoice amount, payment and disbursement history in real time. |
| -- | Payment Resolution - Payer may resolve misapplied, unresolved payments or other payment-related issues. |
| -- | Service Days - Calculate transit times for all shipping points within and between the U.S., Canada and Mexico. |
| -- | Online Rate Quotes - Obtain rate quotes specific to your rate program. |
| -- | My Pricing - Review pricing data and tariff information. |
| -- | Problem Resolution - Report and track the status of problems with specific shipments. |
| -- | Roadway Reports - Customize reports and files for specific business needs by applying flexible selection and sort criteria. |
Included on the Dow Jones Transportation Average, Roadway Express, Inc. is a leading transporter of industrial goods with a variety of innovative services designed to meet customer needs. Roadway, an ISO 9002 certified carrier, provides seamless service between all 50 states, Canada, Mexico and Puerto Rico with export services to 66 countries and six continents. The Company is dedicated to being the most reliable, responsive, efficient-and safe-carrier in the industry. For more information, contact the Company at www.roadway.com.