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LYNX Services Named Auto Glass Claims Provider for Allstate

18 October 2000

LYNX Services Named Auto Glass Claims Provider for Allstate

    PITTSBURGH, Oct. 18 Allstate Insurance Company has named
LYNX Services as its exclusive provider for managing auto glass insurance
claims.  LYNX Services began managing the Allstate Glass Claim Express Process
in some states this month.
    "Allstate and LYNX Services share a strong commitment to customer
service," said LYNX Services general manager Jim Latch.  "Allstate pioneered
the concept of providing around-the-clock claims service and has always
focused on improving customer satisfaction.  Together, we will add several
innovative features that will make the auto glass claims process even more
functional and efficient."
    Among the first innovations will be an opportunity for customers to
provide online feedback about their claim experience.  Other features will
involve the Internet or electronic solutions designed by LYNX Services.
    LYNX Services began managing Allstate auto glass insurance claims on
Sept. 20 in Kentucky, North Carolina, New Jersey, South Carolina, and
Tennessee.  National roll-out of the program to all states will be completed
by the end of October.
    LYNX Services provides automotive glass insurance claims management by
linking policyholders, insurers and automotive glass repair shops.  Its
centers process first-notice-of-loss, verify coverage, schedule glass repairs,
perform audits and manage warranty claims.  To learn more about the company,
visit its web site at http://www.lynxservices.com.
    The Allstate Corporation is the nation's largest publicly held
personal lines insurance company.  The company's personal property and
casualty business provides insurance for more than 14 million households and
has more than 13,000 Allstate agents in the U.S. and Canada.  The company also
provides personal lines insurance products and services, such as Allstate and
CNA Personal Insurance, through independent agents.  The Allstate Life Group
of Companies, the nation's 17th largest life insurance business, markets
investment, savings and financial services products through licensed financial
professionals.  Allstate maintains a web site at http://www.allstate.com.