The Auto Channel
The Largest Independent Automotive Research Resource
The Largest Independent Automotive Research Resource
Official Website of the New Car Buyer

FIND/SVP and AnswerNet Team to Deliver Live Question-answer Hotline for Damark's New Auto Travelers Club

10 October 2000

FIND/SVP and AnswerNet Team to Deliver Live Question-answer Hotline for Damark's New Auto Travelers Club

    NEW YORK--Oct. 10, 2000--FIND/SVP, Inc. (FSVP-NASDAQ) said today that its Live AnswerDesk division has signed an agreement with the AnswerNet Network to jointly perform live question/answer and expert assistance services for Damark International's new national membership club for automobile vacationers.
    Live AnswerDesk offers real-time human expert assistance programs as a turnkey loyalty and retention benefit for customers, employees and other affinity groups.
    FIND/SVP is an international business advisory and research service. AnswerNet Network, based in Princeton, is the nation's largest network of telemessaging call centers with 51 centers in 20 states and Canada.
    Damark (DMRK-NASDAQ), with headquarters in Minneapolis, is one of the nation's largest direct marketing firms.
    The service affords members of Damark International's new "Explore USA" the opportunity to ask for directions, packing tips, weather forecasts and information about popular U.S. vacation destinations.
    Live AnswerDesk and AnswerNet will work together to provide Damark members with toll-free telephone access to trained, live web search experts 9AM - 1AM seven days a week.
    With this assignment, Live AnswerDesk is now providing its service to seven Damark membership clubs serving over a quarter-million consumers and small businesses throughout the U.S.
    Commenting on the arrangement, Gary Pudles, President and CEO of AnswerNet Network said, "Our around the clock agent availability and powerful technological capabilities are a perfect complement to Live AnswerDesk's unique human expert search and assistance programs".
    Andrew Garvin, FIND/SVP's President and Chief Executive Officer added that, "Our relationship with AnswerNet assures high quality and uninterrupted access to Live AnswerDesk for those Damark members planning or in the midst of their vacations. That's helping Damark form deeper and more meaningful relationships with members. Our just in time service is a compelling value added benefit, whether it's helping travelers avoid road construction, find a 24-hour pharmacy or perhaps identify a handicap-friendly hotel."
    Companies that have employed a Live AnswerDesk solution in the U.S. and through the SVP Group include Damark International, Hewlett Packard, L'Oreal, France Telecom, Club Internet and Heineken. The service can be offered for both small business and consumer markets. More information is available by calling Bill Levine at 212-463-6263 or visiting Live AnswerDesk's web site at www.liveanswerdesk.com.
    FIND/SVP is a worldwide business advisory, research and consulting service with 2,000 retainer client organizations in the U.S. The company has been helping executives make more informed decisions since 1969. It is the second largest member of the global SVP Group, of which Ms. Brigitte de Gastines is chairperson. Worldwide, the SVP Group serves more than 75,000 executives in 10,000 companies. FIND/SVP is located at 625 Avenue of the Americas, New York, New York 10011. More information is available by calling 212-645-4500 or visiting FIND/SVP's web site at http://www.findsvp.com, or the SVP Group's site at http://www.svp.com.
    Princeton, N.J. based AnswerNet Network is the United States' largest network of telemessaging call centers with 51 centers in 20 states and Canada. The AnswerNet Network provide all types of customer relationship management including live operator telephone answering services, text messaging dispatch, voicemail, inbound and outbound telemarketing, enhanced faxing, live operator chat and voice support for Internet sites and communications system disaster backup to all types of businesses. AnswerNet Network companies have over 20,000 clients and handle more than 60 million calls and Internet contacts per year. For more information, contact Gary Pudles at 609-921-7450 or gary@answernetnetwork.com. Also visit our web site at www.AnswerNetNetwork.com
    Statements used in this press release that relate to future plans, events, financial results or performance are forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. Actual results may differ from those anticipated as a result of certain risks and uncertainties, including but not limited to the market acceptance of current and future services, competitive pressures, and investment risks, costs and potential disruption of acquisitions, as well as other risks and uncertainties detailed from time to time in the company's periodic reports on forms filed with the Securities and Exchange Commission. Readers are cautioned not to rely on these forward-looking statements. The company takes no obligation to republish revised forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.