T.RASA's Plantain(TM) After-sales E-Business Application Selected for Moxy Trucks of America's Dealer Services E-Business
20 September 2000
T.RASA's Plantain(TM) After-sales E-Business Application Selected for Moxy Trucks of America's Dealer Services E-BusinessCINCINNATI, Sept. 20 T.RASA, Cincinnati based e-business software company and developer of Plantain(TM) After-sale e-business applications for durable and capital goods markets, announced Moxy Trucks of America, Inc. (MTA) has selected T.RASA and its Plantain(TM) applications to power Moxy's dealer services web site. Moxy dealers will use the Plantain(TM) powered, secure section of Moxy's web site ( http://www.moxytrucks.com/ ) to track detailed information on truck inventories and handle all warranty claims transactions with Moxy. "Till now, all warranty claims were handled manually with the usual problems and delays. We'll be doing the entire process on the web with Plantain," said MTA's Information Systems manager, Mike Reisert. Moxy's interactions for service, preventive maintenance, spare parts, usage, runtime tracking, and technical communications are base features in Plantain applications. Tim Gerbus, president of Moxy Trucks America said, "We're not on the web selling books and CDs. Our trucks are major capital investments for our customers and dealers and our relationships last years after the initial sale." T.RASA's Plantain after-sales applications are developed specifically for engineered products in durable and capital goods markets such as machine tools, process equipment, and like Moxy, mobile construction equipment. Moxy Trucks of America, Inc. (MTA), http://www.moxytrucks.com/ headquartered in Cincinnati, Ohio, imports and distributes Moxy Trucks in North America. Moxy Trucks are constant, six-wheel drive, articulated dump trucks (ADTs). ADTs have earned a reputation for being easy to operate, economical, and productive -- even under the toughest working conditions. Moxy Trucks are manufactured in Elnesvagen, Norway by Moxy Trucks A/S. T.RASA, http://www.trasa.com/, is the developer of the Asset Management e-business model and Plantain(TM) After-sales e-business applications. Plantain(TM) applications wrap technical content around maintenance and operations tracking tools and seamlessly integrate MRO spare parts and services e-commerce. Organized around a specific user's equipment and processes, users see for example, only the spare parts they need, only the manuals and trouble shooting scripts that apply to their equipment, and navigate through drawings and graphics of their specific locations, equipment, and processes. Plantain applications provide companies a detailed window into customer operations for tight, integrated, high value customer relationships. T.RASA is a privately held company based in Cincinnati, Ohio. Note: All product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.