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Reynolds and Reynolds Customer Support Recognized by SSPA

19 September 2000

Reynolds and Reynolds Customer Support Recognized by SSPA; Company Receives Prestigious STAR Award for the Second Straight Year

    ORLANDO, Fla.--Sept. 19, 2000--For the second consecutive year, The Reynolds and Reynolds Company has been recognized for superior customer service by the Software Support Professionals Association (SSPA).
    Reynolds' National Customer Support Center, located in Dayton, Ohio, received its second STAR (Software Technical Assistance Recognition) Award in the High Volume category during the SSPA's Horizons 2001 conference held Sept. 18-21 in Orlando. The STAR Award recognizes outstanding accomplishments and superior performance in the delivery of technical support to external customers.
    "Fielding nearly 105,000 calls per month from its customers throughout the automotive retailing industry, Reynolds and Reynolds once again proved to be a worthy recipient of an SSPA STAR Award," said Bill Rose, SSPA Founder/Executive Director. "Reynolds' National Customer Support Center is a brilliant example of continual delivery of world class service and is instrumental in Reynolds' leadership in the auto retailing industry."
    A peer group made up of SSPA Advisory Board members selected this year's STAR Award recipients. In addition to Reynolds, 11 other companies were recognized during the SSPA's 11th annual awards dinner, including GeoQuest, SARCOM, Great Plains Software and AVAYA Communication.
    "This recognition is a direct result of Reynolds' investment in world class associates, technology and training, an investment that has helped our company achieve true industry leadership," said Scott Schafer, general manager of Reynolds' Info-Structure Services. "This STAR Award is confirmation that we are delivering excellent support to our customers while others are still pursuing excellence."
    Reynolds' technical support center has over 400 front- and back-line service professionals who respond to incoming customer calls. Reynolds' support center, which received 1.26 million calls in 1999, supports 9,000 in-house servers, 330,000 peripherals and 140,000 software applications.