Path Communications Brings Pathways CarServer Technology to CarsDirect.com Online Car Buyers; Customized Software Solution Increases Efficiency and Enhances Overall Customer Service
12 September 2000
Path Communications Brings Pathways CarServer Technology to CarsDirect.com Online Car Buyers; Customized Software Solution Increases Efficiency and Enhances Overall Customer Service
LOS ANGELES--Sept. 12, 2000--Innovative service solutions provider Path Communications Inc. today announced that CarsDirect.com, a leading direct online automotive provider, has successfully deployed the Pathways Server technology to create the CarsDirect.com CarServer.By integrating CarServer into its award-winning Web site, CarsDirect.com will be able to enhance the site's overall speed and service, making an outstanding customer experience even better.
CarsDirect.com joined efforts with Path in order to take advantage of Path's customized solutions. The CarsDirect.com CarServer technology works with Path's proprietary Path Application Manager (P.A.M.) to enable the availability of information as well as the overall stability of the system, allowing shoppers to efficiently obtain their desired vehicle configuration.
"Because CarsDirect.com must keep track of more than 10 million car-buying options, the site is extremely memory intensive and requires state-of-the-art technology in order to meet and anticipate customer needs," said Oded Noy, CEO, Path Communications.
"The new Pathways CarServer and Path Application Manager can significantly accelerate the online selection process by configuring all applicable details in a special sequence, allowing car buyers to quickly move from option to option, efficiently comparing different makes and models to find the perfect car for their unique requirements," Noy added.
Online shoppers use CarsDirect.com to configure, and ultimately purchase, the car of their dreams, selecting from thousands of vehicles offered by nearly every major manufacturer. Because shoppers can save various car options for later review, the process of accessing all possible car configurations can be a very demanding task for the site.
P.A.M. acts as an "application watchdog" for the CarServer technology, instantly noticing even the slightest memory leak or failure and restarting the failed application in less than ten seconds. With P.A.M. in place, online users will continue to experience seamless, error-free sessions while purchasing vehicles at CarsDirect.com.
"At CarsDirect.com, we are highly focused on innovative ways to integrate new technology on our site in order to shorten cycle times, improve efficiency and ultimately enhance customer satisfaction," said Debra Domeyer, CTO, CarsDirect.com.
"Path Communications offers some of the most robust solutions on the market, and the combination of the Pathways CarServer and P.A.M. will help add another level of confidence in providing customers with the information they need to make their important car-buying decision," Domeyer added.
About CarsDirect.com
CarsDirect.com (http://www.carsdirect.com) is a leading direct online provider of new automobiles and related products and services, such as loan and lease financing and extended warranties. CarsDirect.com allows consumers to research, price, configure, order, purchase and finance a vehicle online.
The company's user-friendly, intuitive Web site offers consumers product information for nearly every make, model and style of new automobile available in the United States today, as well as the ability to simultaneously compare the specifications of competing vehicles. CarsDirect.com offers an online shopping experience that features competitive, up-front, no-haggle pricing on new vehicles.
The company sources vehicles through a priority dealer network of more than 2,500 automotive dealer franchises nationwide.
About Path
Path (http://www.path-communications.com) was founded in 1997 with the primary objective of providing innovative services and software solutions for enterprisewide, mission-critical infrastructures. The company specializes in understanding the issues and concerns that directly affect its clients.
Path works with them to craft the solutions that will meet their specific technology needs. Path is dedicated to helping clients manage today's challenges in order to be prepared for the demands of tomorrow.