Manhattan Projects Supercharges Automotive Service By Launching RepairTalk 2.5(TM) with RepairWeb(TM)
6 September 2000
Manhattan Projects Supercharges Automotive Service By Launching RepairTalk 2.5(TM) with RepairWeb(TM)
Breakthrough in Voice Plus Internet Technology for Automotive Dealerships
TORRANCE, Calif., Sept. 6 Manhattan Projects LLC today
announced the breakthrough launch of RepairTalk 2.5(TM) with RepairWeb(TM), a
bilingual interactive voice-response (IVR) server with an Internet module.
Designed for auto dealerships, RepairTalk 2.5 improves customer service by
quickly informing customers about the status of their repair orders via a
simple telephone menu or the Internet, using the innovative RepairWeb module.
RepairTalk 2.5 enhances Manhattan Projects' RepairTalk 2.0(TM), the
interactive voice response system used by dealerships across North America.
RepairTalk 2.5 effortlessly cuts telephone hold time, letting customers
quickly learn the status and the costs of their repair order via a simple
telephone menu. Once repairs are completed, customers can easily schedule a
pick-up time for their car using their telephone keypad. Customers can also
use the power of the Internet to get information on their repair or schedule a
pick-up time, by using their PC to access the dealer's RepairWeb module.
RepairTalk 2.5 also lets customers directly connect to the service manager
or the sales or parts department. If the customer chooses to speak with a
service writer, the 'screen pop' feature pulls the customer's repair order
right onto the service writer's computer screen as he takes the call.
RepairTalk 2.5 with RepairWeb is designed to integrate with leading dealer
management programs provided by Reynolds and Reynolds, ADP, and Dealer
Solutions. The fast response power of RepairTalk is also available to Spanish
or French-speaking customers, as RepairTalk 2.5 includes English/Spanish and
English/French voice prompts.
"As an auto dealer and developer, I saw that dealers needed a way to
quickly and easily let customers find out the repair status of their cars,"
said Mike Sage, President of Manhattan Projects. "RepairTalk 2.5 will
increase customer satisfaction by substantially reducing the amount of time
customers wait on hold. RepairTalk also helps minimize the time service
writers spend answering routine questions, so they can spend more time with
customers."
Customers can also access a voice mailbox with RepairTalk 2.5, where the
service writer can leave a message for the customer discussing additional
services needed. The customer can reply by telephone or via the Internet to
approve the cost or service.
RepairTalk 2.5 is available at a cost ranging from $7500 to $9500,
depending on features. A rental program is also available, with costs ranging
from $300 to $500 per month, including setup, hardware and software
maintenance and scheduled updates. For more information, contact Manhattan
Projects at 310-465-0100, or visit http://www.manhattanprojects.net.
About Manhattan Projects
Founded in 1999 and led by auto industry professionals, Manhattan
Projects, LLC is a software development company creating innovative technology
solutions for the automotive retail industry. Manhattan Projects' customer
relationship management (CRM) solutions, which include ServiceMan(TM), the
revolutionary handheld wireless tool that accesses dealer DMS and DCS systems
to build repair orders right on the service drive, and RepairTalk(TM), an
interactive voice-response server for managing customer calls and repair
orders, are currently in use at leading North American auto dealerships.
Manhattan Projects is located at 23440 Hawthorne Boulevard, Suite 210,
Torrance, California 90503. Telephone: 310-465-0100, FAX 310-465-0221. For
additional information, visit http://www.manhattanprojects.net.
Reynolds and Reynolds is a trademark of Reynolds and Reynolds Co. ADP is
a trademark of Automated Data Processing Inc. Dealer Solutions is a trademark
of Dealer Solutions Inc. All other trademarks are the property of their
respective holders.