Subaru of America, Inc. Appoints Keith Tilton to Vice President, Customer Relationships and Loyalty
12 June 2000
SOA Veteran Selected to Create the `Subaru Difference' Customer StrategyCHERRY HILL, N.J. - Subaru of America, Inc., a pioneer of crossover all-wheel drive vehicles designed for the active lifestyle, today announced the appointment of Keith Tilton to the position of vice president, customer relationships and loyalty. In his new capacity, Tilton will work with the company's Customer Steering Committee on the development and implementation of "The Subaru Difference," an initiative dedicated to building long-term relationships between Subaru and its customers. "Ensuring a positive customer experience at all contact points is central to strengthening the Subaru brand in an increasingly competitive automobile market," says Subaru of America, Inc. President and Chief Operating Officer, George T. Muller. "The Subaru Difference is designed to create customer experiences that reflect the central themes of the Subaru brand -- fun, freedom, adventure, confidence and control. Keith's appointment reinforces our strong commitment to strengthening our customer relationships." Distinguished as one the company's most experienced and talented leaders, Tilton began his career with Subaru in 1972, holding various management roles in both sales and fixed operations. During his tenure, Tilton served as parts manager in the Northwest region, later going on to serve as fixed operation manager of the Western region and Western regional sales manager. Tilton transferred to SOA headquarters in October 1995 to vice president of parts. About Subaru of America, Inc. Subaru of America, Inc. is a wholly owned subsidiary of Fuji Heavy Industries Ltd. of Japan. Headquartered near Philadelphia, the company markets and distributes Subaru vehicles, parts and accessories through a network of 590 franchised dealers across the United States. All Legacy and Outback models sold in the U.S. are produced at the company's American manufacturing plant, Subaru-Isuzu Automotive, Inc. near Lafayette, Ind. Over the past eight years, the company has nearly tripled its revenues and seen its sales increase by nearly 100 percent thanks to its popular line of car-based sport utility vehicles. The company is among the fastest growing brands in the automobile industry and was recently named "Most Improved Car Company in the World" by the London-based Financial Times Automotive World Magazine.