---

Budget Group Announces Grand Opening of Reservation Call Centers

12 May 2000

Budget Group Announces Grand Opening of Reservation Call Centers

    LISLE, Ill., May 11 Budget Group, Inc. , which
owns Budget Rent a Car Corporation and Ryder TRS, announced today the grand
opening of its new reservation call centers in Lemoore, California, and
Wichita Falls, Texas.
    The new facilities are part of Budget Group's "enterprise virtual call
centers" using state-of-the-art technology. At the two call centers combined,
the company currently employs a staff of more than 550, including
500 reservation agents and 54 management and support personnel.
    "The success of the call centers has exceeded the company's expectations,
with reservation call volume, agent sales performance and service levels
surpassing our original projections," stated Mary Murcott, vice president of
Worldwide Reservations Services for Budget Group, Inc. "With strong management
teams in place and a solid group of trained reservation agents, we anticipate
continued growth and success at the Lemoore and Wichita Falls call centers."
    Establishing these new call centers was necessary to meet the continued
growth of Budget Group's car and truck rental business. Call volume is
expected to continue to grow due to increased car and truck rental advertising
and enhanced programs with new and existing travel partners. In addition to
these two new call centers, the company has other major reservation call
centers in Carrollton, Texas; Tampa; and Toronto.
    Continued Murcott, "With the help of many dedicated government and
business leaders in both Lemoore and Wichita Falls, we were able to open the
call centers on time and under budget."