The Hartford Selects Balentine & Associates
6 March 2000
The Hartford Selects Balentine & Associates to Implement Identitech's FYI Workflow and Document Management Solution
CHARLOTTE, N.C.--March 6, 2000--Balentine & Associates LLC was chosen as the consulting firm to automate the Member Services functions for AARP Health Care Options, which is managed by The Hartford Customer Services Group in Fort Washington, PA.Balentine & Associates LLC proposed the Identitech FYI(R) solution that provides seamlessly integrated workflow, document management and imaging with links to Customer Care processes. Balentine & Associates LLC and Identitech will jointly implement the FYI product beginning in February. The Member Services functions to be automated include Mail Operations, Enrollments, Billing and Collections, Information Systems and Customer Service.
About Balentine & Assoc. LLC
Balentine & Associates LLC (Charlotte, NC) is a full service consulting firm specializing in Customer Relationship Management (CRM) strategy development and implementation. Balentine & Associates has extensive expertise in financial services, public utilities, telecommunications and manufacturing. The company works with management and operations to analyze key issues and determine how customer care fits in overall business and delivery channel strategies. It also assists in call center planning and implementation, including coordination of internal functions, technology specification, vendor selection and oversight, training, and facility design.
About Identitech
Identitech is the developer of FYI a high-value business intelligence solution for process improvement and information management that facilitates secure, global information access. FYI is Identitech's award-winning solution for rapidly enabling applications with electronic document management, workflow and imaging. Its enterprise-wide scalability and flexibility allows corporations to implement a single product that supports unlimited user-specific solutions within an organization. Features include object type independence, graphical workflow, CAD support, fail-safe bi-directional object replication, integrated COLD/ERM, full text search and internet/intranet functionality.
About The Hartford
The Hartford Financial Services Group, Inc. is one of the nation's largest international insurance and financial services operations, with 1998 revenues of $15 billion. As of September 30, 1999, The Hartford had assets of $153.6 billion and shareholders' equity of $5.8 billion. The company is a leading provider of automobile and homeowners coverages; commercial property and casualty insurance; reinsurance; and a variety of life insurance, investment products, employee benefits, group retirement plans and institutional liability funding products.
Further information on Balentine & Assoc. LLC is available on the World Wide Web at http://www.balentine.net
Further information on Identitech is available on the World Wide Web at http://www.identitech.com
FYI(R) is a trademark of Identitech, Inc., registered in the U.S. Patent and Trademark Office.