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carOrder.com Enhances Online Auto Purchase Experience

1 March 2000

carOrder.com Enhances Online Auto Purchase Experience Adding Real-Time Order Tracking Feature; Customers Benefit From Convenient and Timely Online Order Details

    AUSTIN, Texas--March 1, 2000--Enhancing the online customer experience, carOrder.com, the Internet's first and largest automotive eDealer, today announced the introduction of an online order tracking tool that provides customers useful and up-to-the-minute details about their purchases. This feature is the first of its kind in the online auto market, raising standards of customer care and interactivity. Consumers nationwide will now have the ability to access the status of their orders whenever they choose via the Internet.
    The entire process of researching, configuring and ordering a new car on the carOrder.com site is designed to provide car shoppers with an efficient and easy-to-use one-stop shopping experience. To this end, the new online order tracking feature is integrated seamlessly into the carOrder.com site, allowing customers to automatically access the status of their purchase as they await delivery of their vehicle. In addition, carOrder.com's customer service advisors are always available for questions or concerns throughout all stages of the order process.
    "This new functionality will allow our customers the ability to check the progress of their orders at any time, from anywhere, over the Internet," said Brian Stafford, president and co-founder of carOrder.com. "The order tracking tool is another way carOrder.com illustrates its commitment to offering customers exceptional levels of service."

    About carOrder.com

    carOrder.com, Inc. the Internet's first and largest automotive eDealer, offers consumers the ability to research, build, price, finance and order new cars via its Web site with delivery direct to customers' homes or offices. As an eDealer, carOrder.com is taking the online automotive industry one step further by allowing customers to buy a car online without ever setting foot in a dealership. carOrder.com is in the process of buying more than 100 dealership franchises and transforming them into distribution and logistics hubs for Internet car sales. carOrder.com offers vehicles at the lowest price possible, guaranteeing the ultimate in convenience, savings and customer care. Based in Austin, Texas, the company is a wholly owned subsidiary of Trilogy, Inc.