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Progressive Selects Mustang.com to Enhance Online Customer Communications

16 February 2000

Progressive Selects Mustang.com to Enhance Online Customer Communications

    BAKERSFIELD, Calif.--Feb. 16, 2000--

Progressive.com Utilizes Mustang Message Center to Support More Than
    600,000 Unique Visitors Per Quarter

    Mustang.com, Inc. , the provider of Trusted eService Solutions(TM), today announces Progressive.com, the Web site of Progressive , one of the country's largest auto insurance companies, has implemented Mustang.com's Award-winning Mustang Message Center(TM) eService solution. Progressive.com is the most visited auto insurance provider on the Web.
    Progressive.com was the first auto insurance company Web site to offer consumers the ability to comparison shop for a policy online (April 1996) and buy a policy instantly online (August 1997). It continues to be the only Web site that offers consumers instant, accurate rate comparisons for Progressive and up to three other leading insurers in 46 states and the District of Columbia. Consumers can shop and compare rates of up to four leading companies in about 20 minutes. Progressive.com offers the rates of some companies that consumers cannot get anywhere else online, including the other companies' Web sites. Knowing which company offers the rate that is best for them helps consumers to make more educated auto insurance buying decisions.
    "The need to interact with customers online 24 hours a day, 7 days a week is paramount to the continued success of Progressive.com," stated Ryan Conlon, Chief Technology Officer for Progressive. "We reviewed all of the solutions on the market and the combination of Mustang Message Center's rapid implementation and low total cost of ownership enables us to provide complete service and support processes for each and every unique visitor to Progressive.com. This in turn helps us ensure our customers receive the right insurance at the right price."
    "We are very pleased to have been selected by Progressive to assist with their `.com' effort," stated Jim Harrer, President and CEO of Mustang.com, Inc. "Progressive has set a new standard not only for the online insurance market, but for the insurance market as a whole. Their unique approach and unparalleled service truly sets Progressive apart. It is an honor to be a part of this differentiator."

    About Progressive

    Since 1937, Progressive has been providing consumers throughout the U.S. with competitively-priced automobile insurance. Now, with Progressive.com, consumers are just a click away from becoming instantly insured. Couple this with its 24-hour, in-person service and the more than 30,000 Independent Agents that represent the company throughout the country, and it's clear to see why Progressive is the most convenient and easily accessible auto insurance company. More information about the company can be found at Progressive.com.

    About Mustang.com and Mustang Message Center

    Mustang.com enables loyal, high quality customer relationships through the design, development and support of Internet and e-mail based customer management software applications. Mustang Message Center is an award-winning eService solution that improves e-mail management in mission-critical, high-volume customer service operations. Hundreds of companies worldwide, including 3Com , GTE , Lucent Technologies , ShopNow.com , The U.S. Mint, E-Stamp , Iomega , Activision , Value America , Time Warner New Media and Victoria's Secret , actively utilize the Mustang Message Center for 24x7, mission-critical customer service, supporting hundreds of thousands of transactions every day. Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306; with offices in Chicago, IL; Ft. Lauderdale, FL; Los Angeles, CA; New York, NY; Phoenix, AZ; Seattle, WA; and Washington, D.C. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2499; or e-mail, info@mustang.com.
    Additional information is available from Mustang.com on the Web at http://www.mustang.com.