ADP/BMW Partnership Helps Produce No. 1 Ranking in Dealer Satisfaction Survey
28 January 2000
ADP/BMW Partnership Helps Produce No. 1 Ranking in Dealer Satisfaction Survey
HOFFMAN ESTATES, Ill.--Jan. 27, 2000--BMW's new Dealer Communication System (DCS) 2000, jointly developed by BMW of North America, Inc. and ADP(R) Dealer Services, received a number one rating in a recent satisfaction survey by Industrial Marketing Research Inc. of Clarendon Hills, IL. The Parts Policy Monitoring Survey by IMR Research Inc. rated BMW's DCS 2000 as the best DCS in every category measured and also highest in terms of importance to the dealers' business. "I was incredibly pleased by this survey," said Ken Barile, Manager of Aftersales and Engineering Systems for BMW of North America. "The DCS 2000 project challenged ADP and BMW with having to learn and apply new technology on the fly. While there were many challenges along the way, by working as a team we were able to overcome them.""We were proud to be selected as a strategic partner on this project by BMW - one of the first client/server DCS's," said Michael Sailor Vice President of Manufacturer Solutions. "Our goal from the beginning was to make it work for BMW and its dealers. This survey shows that we succeeded and provides further evidence of our renewed commitment to be the partner of choice for all automotive manufacturers."
BMW's DCS 2000 provides dealers with the ability to order cars, process warranty claims, deliver financial statements and perform many other communications tasks with BMW. When it developed DCS 2000, BMW selected ADP as one of only two strategic partners to assist with deployment of the new system. ADP wrote interfaces from its Elite(TM) dealer management system (DMS) to DCS 2000 and provided dealers with client/server systems, networking equipment, installation and support. A special ADP help desk takes all technical support calls and directs them to the proper party, ADP or BMW, depending on the problem. The satisfaction survey was performed by an independent market survey firm, IMR Research, Inc., Clarendon Hills, Illinois.
DCS 2000 provides BMW dealers with a number of important advantages over the previous DCS. The system communicates with the manufacturer using a Windows NT(TM) server provided by ADP. This means that every person in the dealership with the proper security clearance can access the DCS from the same computer they use to reach the DMS. The computer used to access the DCS can also be used for accessing the DMS and running other Windows applications. The network, which takes advantage of an existing BMW satellite link, provides substantially faster throughput than the old system.
ADP Dealer Services Group provides integrated computing solutions to more than 18,000 automotive and truck dealers throughout the United States, Canada and Europe. ADP Dealer Services Group is the third largest business unit of Automatic Data Processing, Inc. ADP, with over $5 billion in annual revenues and more than 450,000 clients, is one of the largest independent computing services firms in the world. More information on ADP and ADP Dealer Services Group is available via the Internet at www.adp.com.
ADP is a registered trademark of ADP of North America, Inc. Windows NT is a registered trademark of Microsoft Corporation. Elite is a trademark of ADP, Inc.
For more information contact ADP Dealer Services, 1950 Hassell Road, Hoffman Estates, IL 60195. Phone: 847-397-1700 Fax: 847-781-9820 Internet: www.adp.com