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Call Centers to a New Level Cincom Encompass Gives Away Cherokee

10 January 2000

Driving Call Centers to a New Level Cincom Encompass Gives Away Jeep Cherokee at CTI Expo

    CINCINNATI, Jan. 10 -- Cincom Encompass(TM) helped one lucky
attendee drive away a winner from the CTI Fall Expo in Las Vegas. Tom Purpura,
president of Convergence Communications in Burr Ridge, Ill., was the recipient
of a two-door, flame-red 2000 Jeep(R) Cherokee, which came completel drive and a 2.5L Power Tech I-4
engine. "I've never won anything before, so I've been walking on air ever
since," Purpura said.
    Purpura and about 4,000 other attendees were present in the Grand Lobby of
the Las Vegas Convention Center on December 9 when Michael Zehner, sales
representative for Cincom Encompass, drew the winning entry. The Jeep Cherokee
giveaway was part of a promotion by Cincom Encompass to unveil its new Web and
Unified Messaging technologies.  "These new technologies are going to drive
call centers to a whole new level and open up new avenues of communication
between organizations and customers," Zehner said. "Giving away a Jeep
Cherokee helped us illustrate that point perfectly."
    "People were really anxious to see who was going to win," Purpura said.
"It was so exciting, and just incredible good fortune that my name was
called." Winning the Jeep in Las Vegas couldn't have worked out better for
Purpura. His parents live there, so he was able to store the Jeep in their
garage until he could arrange for its shipment to Illinois. "Rumor has it my
parents were even seen driving around town in it," he quipped.

    About Cincom Encompass
    Cincom Encompass delivers a CTI-enabled customer interaction software
solution that helps organizations provide quality Customer Relationship
Management (CRM) throughout their call centers. Encompass is designed to help
companies acquire, service and retain profitable customers, supporting
applications such as telesales, telemarketing and customer service for
inbound, outbound, blended, and multi-media call center environments.
Information regarding Cincom Encompass can be found at
http://www.cincom.com/encompass .

    About Cincom
    Recognized by BusinessWeek as one of eight leading privately held software
companies, Cincinnati-based Cincom has been developing and marketing software
to simplify complex businesses for more than 30 years. Today, Cincom is one of
the world's largest software providers serving over 5,000 clients across
93 countries. For more information about Cincom's products or services,
contact Cincom at 1-800-2CINCOM, send e-mail to info@cincom.com or visit the
company's World Wide Web site at http://www.cincom.com .