CON-WAY Adds Customer Specific On-Time Performance Reports To Web Site
22 December 1999
CON-WAY Adds Customer Specific On-Time Performance Reports To Web Site
ANN ARBOR, Mich.--Dec. 22, 1999--Con-Way Transportation Services, a subsidiary of CNF Transportation, Inc. (CNF:NYSE), announced today that it is making service performance reports available to its customers on its Internet web site. The reports will show CON-WAY's on-time delivery performance record and other shipment-level detail. This information will be based on shipments moving in CON-WAY's less-than-truckload (LTL) components: Con-Way Western Express, Con-Way Central Express and Con-Way Southern Express. "The CON-WAY components are known for the superior transit time standards they set and their consistent conformance to those standards," said Bryan Millican, executive vice president, sales and marketing for CON-WAY. "For years we've provided our customers with paper monthly service performance reports. Now these report cards will be updated and available electronically on a daily basis," he said.Access to the information requires employees of CON-WAY customers to register on the company's web site, www.con-way.com. A confirmation process is then completed to be sure the registrant should be allowed access to the company's data. This confirmation process ensures security of shipper business volumes and traffic pattern information. The electronic "Summary Service Report" will be a table showing 13 months of shipping activity, listing the percent of on-time delivery performance. Analysis of late shipments can be completed by "drill-down" features that will allow users to see detailed information on shipments that have not delivered within "standard" service times. This "drill down" capability can be used to go all the way to CON-WAY's document imaging system to retrieve on-screen copies of bills of lading and delivery receipts related to a specific shipment. The number of late shipments is listed according to whether they are 1-day, 2-days, or 3-days and over late.
"The organization and access to greater levels of shipment detail is set up to assist in quality control research," said Millican. "Most quality control efforts aim at identifying non-compliance with standards. When repetitive failures can be traced to a route cause, then process improvement can be completed."
This new web page feature was activated for final testing on December 15, the last day for new information technology (IT) features to be added to the systems supporting CNF Transportation (CNF:NYSE) in 1999. "We have a number of additional information management features for our customers in development for our web page," said Millican. "And we'll begin rolling them out during the first quarter of 2000. They are organized to function in logical drill-down patterns similar to the service performance information. We'll be testing these new features with customer focus groups prior to their introduction." The new service performance reports will reside under the "Rapid Reports" function within the CON-WAY web site. This function also provides registered customers with manifests listing active inbound and outbound shipments, cargo claims and shipments that may be at the delivery service center, but in an "exception" status, such as awaiting an appointment delivery controlled by the consignee. Other features of the web site that facilitate business transactions are rate quotes, shipment tracking, transit time standards between zip codes, service center contact details and download of the CON-WAY price system for use in PC's. Con-Way Transportation Services is a $1.8-billion company that provides time-definite and day-definite freight delivery services for commercial and industrial businesses. Within the CON-WAY family are regional less-than-truckload carriers Con-Way Central Express, Con-Way Southern Express and Con-Way Western Express; Con-Way Truckload Services, providing multi-modal, full-truckload shipping; Con-Way NOW, an expedited carrier specializing in emergency shipment service; and Con-Way Integrated Services, a contract supply chain execution service provider.
CON-WAY is a subsidiary of Palo Alto, Calif.-based CNF Transportation Inc., a $5.7 billion management company of global supply chain services with businesses in regional trucking, air freight, ocean freight, customs brokerage, global logistics management and trailer manufacturing.
Further information about CON-WAY and additional press releases are available via the Internet at www.con-way.com