EDS and GM North America Renew Three-Year IT Services Contract
23 December 1999
EDS and GM North America Renew Three-Year IT Services ContractAgreement between the two companies continues one of the largest IT outsourcing agreements in North America TROY, Mich., Dec. 22 -- EDS announced today the renewal of a three-year agreement with General Motors North America (GMNA) to provide IT systems and services for operations in the United States, Canada and Mexico, including Saturn. The agreement, which is one of the largest IT outsourcing arrangements in North America, is effective January 1, 2000, through December 31, 2002. It includes the entire portfolio of Master Service Agreement (MSA) services that EDS currently provides to all GMNA operations, representing a large portion of GMNA's total IT budget. "Through this joint effort, we will build on our relationship with GM -- one built on trust, and measured by performance that sets a new standard for customer service," stated Doug Hoover, EDS corporate vice president. "In these agreements, both GM and EDS have mutual incentives for streamlining and simplifying business processes that will help both companies reach their common business objectives. EDS also will seek opportunities to provide GM with new business solutions to keep pace in the Digital Economy." The three-year renewal of the Sector Service Agreement calls for EDS to continue providing engineering, manufacturing, sales, service and marketing and business services IT. The contract renewal falls within the scope of the 10-year MSA, which was signed in 1996. Benefits of the agreement include: * Service quality -- EDS will continue to deliver services as defined by a rigorous, market-based metrics process. * Ease of doing business -- EDS will use a Web-based system to streamline business processes and implement a consistent and standardized approach to managing service agreements. * Restructured service delivery model -- EDS is teaming with GM IS&S to improve GMNA business processes and EDS service delivery models in order to reduce IT structural costs in the competitive IT marketplace. * Skills and processes -- EDS is committed to continuing the implementation of improvements to its service delivery processes and the upgrading of its technical skills through industry certifications. EDS, a leader in the global information technology services industry for more than 35 years, delivers management consulting, electronic business solutions, and systems and technology expertise to improve the performance of more than 9,000 business and government clients in about 50 countries. EDS reported revenues of $16.9 billion in 1998. The company's stock is traded on the New York Stock Exchange and the London Stock Exchange. Visit EDS via the Internet at http://www.eds.com