ADP Support Network Helps Dealers Maximize System Use
13 December 1999
ADP Support Network Helps Dealers Maximize System Use
HOFFMAN ESTATES, Ill.--Dec. 10, 1999--provides more service options
The Dealer Services Group of ADP(R), Inc. today introduced the ADP Support Network, which connects all of the local ADP Support Centers together to create a virtual National Call Center. The new network gives customers fast and seamless access to more than 700 ADP support specialists located across North America.
"ADP's Support Network is a real time-saver for us," said Teri Clark, Simmons Ford-Mercury, Vicksburg, MI. "I always get the help I need, and it's nice to know we can get our questions answered right away."
Dealers will continue to access support exactly as they have in the past and their calls will be directed to their local ADP Support Center first, but now they have the added option of accessing ADP's national network. The Support Network quickly connects dealers to support technicians who have the caller's complete system/application information and support history online, ready to resolve any product issue.
"The Support Network is another component of ADP's ongoing efforts to provide our customers with world-class service and the best support in our industry," said Mike Martone, President, ADP Dealer Services, Inc. "This virtual call center solution will ensure dealers receive immediate support when they have questions regarding ADP products."
For help with specialized applications, customers can use their touch-tone phone to select the product option they want and automatically be directed to a support specialist for that specific product.
"It's a great new system," said Ellen Smith, Bob Williams Ford, Cincinnati, OH. "(The technicians) are very helpful and we have more options for getting issues resolved."
ADP designed the Support Network's features to satisfy the expanding requirements of its customers.
"We're listening to our customers and adapting to their growing needs," said Bob Karp, Division Vice President of North American Operations. "For instance, dealers want to be confident that they can receive support in virtually any circumstance, and the ADP Support Network ensures they remain in touch with us even after a natural disaster, power outage, storm or other localized event.
"Our Support Network offers the advantages of a national call center with the benefits of local service."
ADP Dealer Services Group provides turnkey systems to more than 18,000 auto and truck dealers throughout the United States, Canada and Europe. ADP Dealer Services Group is the third largest business unit of Automatic Data Processing, Inc., . ADP, with over $5 billion in annual revenues and more than 450,000 clients, is one of the largest independent computing services firms in the world. More information on ADP and the ADP Dealer Services Group is available via the Internet at www.adp.com/.
ADP is a registered trademark of ADP of North America, Inc.