Reynolds and Reynolds Recognized for Superior Customer Service

9 December 1999

Reynolds and Reynolds Recognized for Superior Customer Service

    MONTEREY, Calif.--Dec. 8, 1999--The Reynolds and Reynolds Company's ability to provide world class customer service while fielding more than 100,000 service calls a month has been recognized with a prestigious STAR (Software Technical Assistance Recognition) Award from the Software Support Professionals Association (SSPA). Reynolds' award in the High Volume category was received at a gala ceremony held at the SSPA's Horizons 2000 conference site in Monterey where professionals and leaders in the information technology industry are currently meeting to discuss future directions of customer support services. The STAR Award recognizes outstanding accomplishments and superior performance in the delivery of technical support to external customers.
    "The National Customer Support Center division of Reynolds and Reynolds is instrumental in providing high quality support to thousands of requests from its customers throughout the automotive retailing industry," said Bill Rose, SSPA Founder/Executive Director. "With a volume of more than 100,000 calls per month, Reynolds' support center is truly worthy of receiving the SSPA 1999 STAR Award."
    Reynolds and the 14 other companies recognized in various categories as STAR Award winners were chosen by a peer group made up of SSPA Advisory Board members.
    "This recognition from peers in our industry clearly demonstrates that Reynolds is achieving world class leadership in delivering support and services to our automotive retailing customers," said Ed Bolka, vice president of Customer Education and Continuous Support, Reynolds' Automotive Group. "We're very proud of this achievement."
    Reynolds technical support center has more than 300 frontline and backline service professionals who respond to incoming customer calls. Reynolds' support center, which received 1.2 million calls in 1998, supports nearly 9,000 in-house servers, 330,000 peripherals and 140,000 software applications.
    Other companies recognized with a STAR Award at SSPA's 10th annual awards dinner included Microsoft Corporation, Lucent Technologies, GeoQuest and CompuCom Systems.
    Founded in 1989, SSPA represents over 6,000 service executives in over 500 member companies worldwide. SSPA gives software services and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information regarding the SSPA, log on to www.supportgate.com, building internet service communities.
    Reynolds and Reynolds, headquartered in Dayton, Ohio, is a leading provider of integrated information management systems and related value-added services to automotive and general business markets. The company reported revenues of $1.56 billion for the 12 months ended September 30, 1999. For more information on Reynolds and Reynolds, visit www.reyrey.com, or call The Reynolds and Reynolds Information Hotline at 1-888-4REYREY.