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ABRA Auto Body & Glass Selects AutocheX

17 November 1999

ABRA Auto Body & Glass Selects AutocheX

    MINNEAPOLIS--Nov. 17, 1999--ABRA Auto Body & Glass, a national damaged vehicle repair company, has chosen AutocheX to measure customer satisfaction for their 69-location firm. AutocheX, the industry leader in post-repair consumer satisfaction research, will survey ABRA customers shortly after their vehicle repairs have been completed. This research is then analyzed on a store-by-store basis to ensure that ABRA customers are satisfied with the service they received.
    Rollie Benjamin, President and CEO of ABRA Auto Body & Glass, said, "ABRA is committed to our goal of 100% customer satisfaction. We know that unless we receive the proper feedback from our customers it is impossible to know if we are always on the right track. Because of AutocheX's ability to interface with our ABS Management system, all of our data can now be electronically exchanged and analyzed so that we can tell, down to the team-member level, if a problem has occurred. We are then able to immediately implement solutions so that future problems are eliminated."
    AutocheX, based in San Mateo, CA, measures customer satisfaction for over 2,000 auto repair facilities, and conducts over 35,000 interviews per month. They also conduct post-repair surveys for thirty-five insurance companies on a national basis.
    "Our unique ability to retrieve data directly from consumers as well as through the shops' electronic systems allows us to produce meaningful management reports," stated Ray Kihara, Executive Vice President of AutocheX. "We are very excited to be a leader in this strategic approach to achieving total customer satisfaction.
    "Also on the cutting edge are the proprietary reports that ABRA has designed," Kihara continued. "These will give them a unique differential advantage in the industry."
    ABRA Auto Body & Glass, located in Minneapolis, MN, specializes in collision repair, paintless dent repair, and auto glass repair and replacement. Their plans for accelerated national growth over the next several years include acquiring existing facilities and building new locations.