Tire Warehouse Implements Customer Service Solution From Linx
16 November 1999
Tire Warehouse Implements Innovative Customer Service Solution From Linx Communications
Interactive Voice Response System Assists Customers in Finding Retailer
Locations Across New England and New York
NEWTON, Mass., Nov. 16 -- Linx Communications, Inc., a
leading Communications Service Provider (CSP), today announced that Tire
Warehouse, a leading provider of quality tires and auto parts for consumers
and auto dealers, has implemented an innovative Interactive Voice Response
(IVR) solution from Linx that allows customers to find and connect with more
than 50 retail locations throughout New England and New York.
Using Linx' LinxOffice(TM) Automated Attendant as an outsourced IVR
solution, Tire Warehouse provides a single toll-free number for customer
inquiries that interactively guides customers to the closest store location
and to a full product directory. Previously, Tire Warehouse had to manage
separate phone numbers for each of its locations. Linx ties all its stores
together into a single number, allowing Tire Warehouse to be more efficient
and cost effective in its customer service and support efforts.
"Linx has developed a terrific, customized solution for us. We were
looking for a better and more streamlined method for handling customer
response and inquiries for all of our geographically dispersed locations,"
said Mike Pallotta, Vice President of Tire Warehouse. "We learned about Linx
from our marketing and advertising partner, The Brandon Group, who recommended
Linx for implementing an IVR solution in conjunction with our new advertising
campaign. Now, customers only need to call a single toll-free number to be
routed to any of our 50 retail centers or to learn about our products."
"It has been a pleasure working with Tire Warehouse on creating an
innovative customer service application," said Joe Gately, president and CEO
of Linx Communications. "This is a great example of the customizability of
our services. It gives customers an easy and efficient method for interacting
and communicating with Tire Warehouse retail centers."
Linx Services
LinxOffice is part of Linx' complete suite of easy-to-use, web-enabled
communications services that give on-the-go professionals complete control
over their phone calls, faxes and messages at any time, from any location.
Linx services save time and money while eliminating the frustration of
"telephone tag." Linx makes people and organizations more accessible, yet more
productive by taking advantage of today's leading-edge communications
technologies and making them work in an innovative way.
An ideal solution for businesses of all sizes with growing communications
needs, LinxOffice is a powerful "virtual PBX" that can be customized to meet a
company's specific communications requirements. With LinxOffice, businesses
enjoy the benefits of a comprehensive office phone system, without the
hardware and maintenance costs typically associated with a PBX system.
LinxOffice offers functionality, on a subscription basis, that exceeds the
capabilities of most premise-based equipment. The core of the LinxOffice
system is its Automated Attendant, which provides a customizable menu that
directs calls to any number anywhere, plays and receives recorded messages,
and sends and receives faxes.
About Tire Warehouse
Tire Warehouse, tires and auto parts for less, is New England's largest
independent tire and auto parts dealer currently operating 29 company owned
locations, and 21 franchises. All Tire Warehouse locations offer a full line
of name brand tires such as, Continental, Michelin, BF Goodrich, Goodyear and
Firestone, as well as a complete line of quality private label tires and
custom wheels. Tire Warehouse has been in business since 1971 and with its
combined locations now changes over 10,000 tires a week. With the buying
power of fifty locations, and twenty-seven years experience, Tire Warehouse is
bringing a whole new way of buying tires and auto parts to New England and New
York. The Tire Warehouse corporate office is located in Keene, New Hampshire.
More information is available at http://www.tirewarehouses.com.
About Linx Communications
Headquartered in Newton, Mass., Linx Communications is a leader in a new
class of communications companies: Communications Service Providers (CSP),
providing unified communications services to businesses and individuals with
local points of presence (POPs). Linx offers web-enabled one-number and
enhanced services that simplify connectivity and real-time control over voice,
messaging and fax communications. Linx services allow individuals to better
manage and prioritize their inbound and outbound calls using local or toll-
free phone numbers or the Internet. The company's corporate customers include
leading Fortune 1000 organizations such as 3Com, America Online, Apple
Computer, Compaq, Price Waterhouse Coopers, EMC, and Ernst & Young. More
information is available at http://www.linxcom.com.
LinxOffice is a trademark of Linx Communications. All other trademarks
and trade names are the property of their respective companies.