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CCC Introduces Pathways(R) Appraisal Quality Solution For Automated Reinspection

29 September 1999

CCC Introduces Pathways(R) Appraisal Quality Solution For Automated Reinspection

 Helps Ensure Quality Appraisals From Repair Facilities, Staff or Independent
                                  Appraisers

    CHICAGO, Sept. 29 -- CCC Information Services Inc.
, the leading supplier of solutions to the auto claims industry,
introduces the new Pathways(R) Appraisal Quality Solution, a suite of
automated reinspection tools designed to improve claims operation productivity
and effectiveness.  With Pathways Appraisal Quality Solution, insurers can
electronically audit claims files from most appraisal sources -- including
repair facility, staff and independent appraisers -- for quality control.
They also can use available historical data to track performance.  The
Solution provides a means to establish and monitor compliance to standards in
reinspection programs, increasing insurers' ability to manage labor rates,
cycle times, parts usage and other aspects of the claims process.
    "Pathways Appraisal Quality Solution helps insurers identify and correct
errors or discrepancies before the repairs are completed - and before the
check goes out," said Mary Jo Prigge, Executive Vice President of CCC.
"Because it allows users to look at all of electronic claims sent through
EZNet, they can monitor performance more closely.  In fact, this solution can
help insurers manage severity rates, cut cycle time, increase reinspector
throughput, improve partnerships, ensure consistency, improve training and
save money."
    Pathways Appraisal Quality Solution replaces CCC's Quality Advisor(TM),
which was the claims industry's first-ever software product for automating the
auto physical damage claims review process.  Improving on Quality Advisor,
Pathways Appraisal Quality Solution permits review of staff and independent
appraiser claims, as well as those from repair facilities.
    The "engine" for Pathways Appraisal Quality Solution is the Pathways
Quality Advisor Workstation.  It manages the claim reinspection process using
PC-based workflow software and communications.  When an assignment is sent
electronically to the appraisal source, a copy of it is automatically routed
to the Workstation.  Completed estimates are then sent to the Workstation, and
simultaneously an electronic appraisal review is performed on every appraisal.
In this audit, every line in an estimate is evaluated against the user's
predetermined, market-specific performance standards -- such as approved
rates, cycle times, total loss thresholds and discounts that are established
during the process review.  A thorough electronic review is performed on the
claim, documenting any exception.  Finally, the Workstation produces a variety
of decision support information, which highlight trends and variances.
    As a service to insurance companies, CCC can establish an automated
reinspection operation from the ground up or help insurers improve their
existing operation.
    CCC Information Services Inc., headquartered in Chicago, is the automotive
claims industry's leading supplier of advanced software and communications
systems.  Its value-added, technology-based products and services increase
efficiency and facilitate communication among more than 13,500 collision
repair facilities, 4,400 dealerships, 350 insurance companies and a range of
business partners.  For more information about CCC Information Services,
contact Peter Duckler at HLB Communications at 312-649-0371.  Visit our Web
site at http://www.cccis.com .