Roadway Express Named `Quest for Quality' Carrier
13 September 1999
Roadway Express Named `Quest for Quality' Carrier
AKRON, Ohio--Sept. 13, 1999--As a tribute to the commitment of Roadway Express and all its employees, the motor carrier was recognized in the August issue of Logistics Management and Distribution Report as a `Quest for Quality' winner for 1999."Quality service is a key element in keeping a competitive advantage," stated President and Chief Operating Officer for Roadway, Jim Staley. "It's a great honor to be recognized by our customers for the highest-quality service as a less-than-truckload (LTL) carrier. This award is a result of hard work and dedication in striving to be the best by all Roadway employees."
Over 3,300 readers of the magazine responded to the annual survey this year. Recipients of the award are judged for high standards of performance, including customer service, innovation in information technology, on-time performance, value, and equipment and operations. William Michael, Vice President - Marketing, states "It's rewarding to know that the efforts of our company that are focused on continuous improvements in all areas of doing business are proving successful and valuable for our shippers."
Included on the Dow Jones Transportation Average, Roadway Express, Inc. is a leading carrier of industrial goods with a variety of innovative services designed to meet customer needs. Providing seamless service between all 50 states, Canada, Mexico and Puerto Rico with export services to 66 countries and six continents, the Company is dedicated to being the most reliable, responsive, efficient-and safe-carrier in the industry. For more information, contact the Company at www.roadway.com.