Con-Way Truckload Services Receives Top Carrier Honors From Pier 1 and Sears Logistics Services
18 August 1999
Con-Way Truckload Services Receives Top Carrier Honors From Pier 1 and Sears Logistics Services
ANN ARBOR, Mich.--Aug. 17, 1999--Con-Way Truckload Services (CWT) recently received two awards for outstanding customer service from two of its largest customers.Shortly after retailer Pier 1 recognized the company as its 1998 Inbound Truckload Carrier of the Year, Sears Logistics Services (SLS) honored the carrier with its prestigious Titan Award. CWT provides multi-modal and full-truckload shipping services to both companies.
"Pier 1 and SLS are great customers with unique needs that have helped us really rise to the occasion in all aspects of our service," said Ron Linkous, CWT president. "The criteria we had to meet in order to be considered for the awards was stringent," he added.
Pier 1 evaluated 15 truckload carriers on flexibility, rates, on-time performance, driver appearance and courtesy, paperwork accuracy and overall performance. Con-Way Truckload has been serving Pier 1 for over three years in a 30-state area. "We drove over 500,000 miles for them last year," said Bob Morgan, vice president of sales for CWT.
Ray Burgett, director of domestic transportation for Pier 1 cited CWT's willingness to go the extra mile for their customers. " We have some very difficult short hauls and could always count on CWT when no one else could help us," he said. Burgett presented the award to Morgan and Linkous at Pier 1's annual transportation meeting in Fort Worth, TX.
Sears Logistics Service's Titan Award is given to the carrier who has the highest service level of on-time performance. Citing Con-Way Truckload Service's 99.72 percent on-time record, Tom Coffey, SLS general manager of the Atlanta Tire Distribution Center, presented the award to Cliff Fiveash, project manager for CWT. "Con-Way Truckload has been with us since we opened the distribution center in 1997 and did not miss a beat in the 1.5 million miles they covered for us in 1998. The service they provide in their ten state area is absolutely outstanding," said Coffey.
Carriers are also evaluated on other criteria including load factor but primary emphasis is on delivery performance. SLS allows only a fifteen-minute window of time before a carrier is considered late. CWT made over 13,000 deliveries to Sears Automotive Stores and National Tire and Battery stores which are owned by Sears.
Linkous credited Con-Way Truckload employees like Rich Smail for their efforts. Smail, a driver sales representative from Milton, FL, when facing a bad snowstorm, borrowed a snow shovel from a Johnson City, TN Sears Automotive store to dig out the delivery entrance of another Sears Automotive store in Bristol, TN. He returned the shovel to the Johnson City store the following day. "It is that kind of commitment that separates CWT from the other carriers," said Coffey.
Con-Way Truckload Services is a component company of Con-Way Transportation Services, a $1.7-billion transportation company based in Ann Arbor MI. that provides time-definite and day-definite freight delivery services for commercial and industrial businesses. Within the CON-WAY family are regional less-than-truckload carriers Con-Way Central Express, Con-Way Southern Express and Con-Way Western Express; Con-Way Truckload Services, providing multi-modal, full-truckload shipping; Con-Way NOW, an expedited carrier specializing in emergency shipment service; and Con-Way Integrated Services, a contract supply chain execution service provider.
CON-WAY is a subsidiary of Palo Alto, Calif.-based CNF Transportation Inc., a $5-billion diversified transportation company with operations worldwide.
Further information about CON-WAY and additional press releases are available via the Internet at www.con-way.com