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Volvo Ties for First Place in Sales Satisfaction Study

29 July 1999

Volvo Ties for First Place in Sales Satisfaction Study

    ROCKLEIGH, N.J., July 28 -- Volvo is one of three companies
to achieve the highest score in J.D. Power's 1999 Sales Satisfaction Study
2SM, a measure of how customers view their automotive retailer in terms of
overall sales satisfaction.
    "Volvo retailers realize the importance of maintaining good
relationships with customers," remarks Hans-Olov Olsson, President and
CEO of Volvo Cars of North America, Inc.  "This rating demonstrates their
efforts are appreciated."
    This year, Volvo has also received commendation from the Insurance
Institute for Highway Safety as well as Strategic Vision's Total Quality
Award and AutoPacific's Vehicle Satisfaction Award.