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TTC Expands Customer Commitment With Extended Hot Line Hours

8 July 1999

TTC Expands Customer Commitment With Extended Hot Line Hours and Additions to Field Service Team

    FARMINGTON HILLS, Mich., July 7 -- Transmission Technologies
Corporation (TTC) is providing increased customer support with an aggressive
expansion of its field service team and customer service hot line
availability.  Effective immediately, the toll free service line
(800-401-9866) will be manned from 8 a.m. to 8 p.m., EDT, while ten full-time
customer service specialists are being added to the field team.
    "All the benefits of our advanced technology and manufacturing processes
won't reach those who need it most -- the people who service, specify, and use
our transmissions," says Lee Davis, TTC's vice president, and general manager,
"unless they can get the support they need, when they need it.
    "That's why TTC has continued to make customer service our number one
priority.  We're making it even easier for customers to get the product,
technical service, or warranty assistance they need right away -- over the
phone -- or personally from a field service representative."
    TTC is adding ten specialists to its field service staff, Jeff Roberts has
joined the organization as Regional Manager for the Carolinas, Virginia, and
West Virginia.  Three new representatives will be available locally to train
fleets, dealers, distributors, and drivers on transmission use, diagnosis, and
repair.  They include John Harris in the Eastern Region, Doug Fisher in the
Central Region, and Rob Sheppard in the Western Region.  In addition, Michelle
Martinez will provide concentrated attention to warranty administration.  All
will report to Joe Pizzuto, sales manager, medium- and heavy-duty
transmissions.
    An entirely new aftermarket group has been created to service the
independent distributor/OES channels.  Paul Mooney will support the North
Central Region, Bruce Hyland for the Southeast Region, and Paul Woscyna for
the Northeast Region.  Two more positions will be filled to cover the Western
and South Central regions.  Chuck Engelbrecht, TTC's director parts sales and
marketing will oversee this activity.
    "Customer service has always been a priority at TTC," says Davis.  "This
expansion shows that we are now providing a maximum commitment to our
customers."
    TTC designs, develops, manufactures, and markets transmissions for a wide
variety of vehicles from high-performance passenger cars and light-duty
trucks, to medium-duty and Class 8 commercial trucks.  Transmissions include
Spicer heavy-duty, Spicer medium-duty, and TREMEC light-duty transmissions.
TTC is part of the Unik group; one of Mexico's largest auto parts suppliers.
Unik is a wholly owned subsidiary of DESC , traded on the NYSE
under symbol DES.  Visit the TTC web site at http://www.ttcautomotive.com.