Syntel Europe Ltd Signs IT Agreement With Budget Rent a Car International
29 April 1999
Syntel Europe Ltd Signs IT Agreement With Budget Rent a Car International
TROY, Mich.--April 29, 1999--Syntel, Inc. , a leading information technology (IT) consulting firm, today announced that Syntel Europe Ltd has signed a multi-year IT services agreement with Budget Rent a Car International, England to provide a host of IT services.The agreement comes after the successful completion of a project that started in October 1998 for the Hemel Hempstead, England-based corporation. Syntel helped Budget build a three-tier client/server system that serves as a quick reference directory to enable customer service representatives to speed up the process of booking car and van reservations. The system is expected to significantly increase the number of calls processed by the center and also further enhance customer service.
"Syntel has been very responsive to a variety of Budget's IT resource requirements, providing high quality talent, well suited to the task," said Bob Hecht, Budget International's Chief Information Officer. "Syntel recently played a key role in the development of a custom built addition to Budget's reservations system which has resulted in a significant savings in time and money. We look forward to a long and mutually rewarding relationship."
Prior to this project with Syntel, the Budget reservation center used a largely manual process to look up data pertaining to a car/van reservation process. This process resulted in longer than necessary wait times.
The new automated system stores all of the data in a database and provides a user-friendly intuitive method of searching and retrieving the necessary information. The information is centrally stored and maintained by the supervisor, making it easy to execute changes and keep the data up-to-date. The application also provides "note-taking" and "memo" features to allow effective communication among the agents and the supervisor. The user interface closely interacts with the mainframe emulator window to intelligently guess and present the right information to the agent.
"We are pleased to be supporting Budget Rent a Car International and we look forward to more opportunities to provide enhanced value as we help Budget further enhance their IT operations," said Ricky Shankar, CEO of Syntel Europe Ltd. "This first project, the Quick Reference Directory (QRD), illustrates our ability to rapidly produce new applications that begin providing solid business results from day one. The initial response from the Budget agents has been very positive and encouraging."
The QRD system was developed using Windows NT, MS SQL Server, Microsoft Transaction Server (MTS) as well as Visual Basic 6.0 over a three-month period.
Syntel managed the project and also provided assistance in database design/administration, programming, testing and hardware/software configuration. The project team involved personnel from Budget and Syntel.
About Syntel, Inc.
Syntel provides cutting-edge Applications Management and technology consulting services to Fortune 500 companies such as AIG, Dayton Hudson, DaimlerChrysler, Blue Cross Blue Shield of Georgia, and Borders, among others. Syntel helps its customers better manage their business applications to improve time to market, productivity, and competitiveness through integrated applications solutions. The company has approximately 2,000 employees in North America, Europe, and Asia and operates four world-class Global Development Centers in the US and India. Syntel reported 1998 revenue of $168 million, a 35 percent increase over 1997. To learn more about Syntel, visit the company's web site at: www.syntelinc.com