DuPont Purchases the 'All-In-One' Communications Server
20 April 1999
DuPont Purchases the 'All-In-One' Communications Server by Interactive Intelligence, Inc.
INDIANAPOLIS, Wilmington & Fremont, April 19 -- Interactive
Intelligence Inc.(R), the global leader in the 'all-in-one' communications
server market, announced today that DuPont Automotive Finishes purchased its
Enterprise Interaction Center(R) (EIC) to improve customer service and better
support its distributed operations. California-based Nhancement Technologies
Inc., who first introduced DuPont to the Interactive Intelligence product
line, is scheduled to implement the solution at the end of this quarter.
The DuPont Automotive Finishes' Call Center will use EIC initially for its
PBX, Automatic Call Distributor (ACD), Interactive Voice Response (IVR),
Unified Messaging, and FAX capabilities. The system was chosen because it
offered a single platform to process all communications, could integrate
seamlessly with DuPont's existing customer care software, and offered full
customization options to meet the company's specific needs.
EIC is a totally unified, software based communications solution that
takes the place of proprietary devices such as PBXs, ACDs, IVRs, voice mail
systems, FAX servers, Web gateways, voice loggers, CTI middleware systems, and
more. It is a radically different approach to Computer Telephony Integration
(CTI) solutions because it renders integration obsolete.
"We chose EIC based on the fact that it was PBX-independent, offered
greater flexibility than traditional CTI solutions, and provided powerful
remote features for a distributed environment," said Doug Kelly, marketing
manager -- Americas, for DuPont Performance Coatings. "EIC's screen pop
capability will make visible critical customer information the moment they
contact us. This will allow us to more efficiently and effectively service
their needs. EIC's built-in reporting features will help us improve
productivity by giving us average on-hold times, number of dropped calls, and
more. We're really excited about what EIC has to offer and we look forward to
the benefits it will provide our customers."
"DuPont is an established organization clearly committed to advanced
technologies," said Dr. Donald Brown, CEO and president of Interactive
Intelligence. "In choosing EIC, we believe they've chosen the communications
solution of the future because it offers a simpler, more cost-effective, and
far more flexible alternative to typical CTI solutions. EIC's unique unified
architecture allows all interactions -- phone calls, faxes, emails, Web chats,
Web callbacks, and Voice Over Net (VON) calls -- to be processed by a single
server. No longer do companies have to administer and support 7 or 8 separate
boxes in order to run their communications system. With EIC, DuPont can
improve customer service, increase productivity -- and do so using fewer
resources. We're proud to have been chosen by DuPont as their communications
solution of choice."
"We're very pleased that our efforts to match an innovative product such
as EIC, with a premier organization like DuPont Automated Finishes, produced
this result," said Douglas S. Zorn, president and CEO of Nhancement
Technologies. "The EIC system will not only give DuPont improved
communications, but also a powerful sales and marketing tool."
ABOUT INTERACTIVE INTELLIGENCE INC.
Interactive Intelligence(R) is the forerunner in the 'all-in-one'
communications server market. The company provides total interaction
management solutions for enterprises, call centers, and service providers
around the globe. The company's award-winning flagship product, the
Enterprise Interaction Center(R) (EIC), is an 'all-in-one' Windows NT-based
communications server. Designed as a software-based solution, EIC replaces
proprietary devices such as PBXs, IVRs, ACDs, voice mail systems, fax servers,
Web gateways, and CTI middleware systems. Add-on products include Interaction
Web(TM) (text chat, Web callback, and Voice over Net calls), Interaction
Recorder(TM) (voice logging), Interaction Dialer(TM) (predictive dialing), and
Interaction Director(TM) (SS7 pre-call routing). Interactive Intelligence is
headquartered in Indianapolis with offices in Atlanta, Boca Raton, Los
Angeles, St. Louis, Washington D.C., Aix-en-Provence (France) and Tokyo. The
Company can be reached at 317-872-3000 or http://www.inter-intelli.com.
ABOUT DUPONT CORPORATION
DuPont Corporation is one of the largest U.S. industrial corporations,
annually ranking in the top ten of the Fortune 500 list. With operations in
nearly 70 countries, including 225 manufacturing and processing facilities,
and more than 80 R&D and customer service laboratories, the DuPont oval(R) is
a worldwide symbol of innovative leadership. In the automotive industry,
DuPont revolutionized the painting process by introducing the first sprayable
topcoat, Duco(R) nitrocellulose lacquer. DuPont innovations such as Kevlar(R)
and Nomex(R) aramid fibers, Butacite(R) sheeting and Cromax waterborne
finishes have further advanced original equipment technology. DuPont is the
leading supplier of topcoat finishes in North America, and it provides the
greatest number of approved refinish systems to all auto manufacturers
worldwide. The company can be reached at http://www.dupont.com/finishes.
ABOUT NHANCEMENT TECHNOLOGIES
Headquartered in Fremont, California, Nhancement Technologies is a
multimedia communications systems integrator. Through its subsidiaries, the
company sells, installs and maintains a diverse mix of communications-centric
products and services. Its products, which can be used over the Internet as
well as standard telephone lines, include networking and transmission systems,
voice messaging, facsimile messaging, voice response and electronic messaging
systems that allow organizations to improve employee productivity. Its
services include network planning, design and installation. The company can
be reached at http://www.nhan.com.