New Auto Club Award Recognizes Local Towing Contractors
12 April 1999
New Auto Club Award Recognizes Local Towing Contractors for Excellent Performance
LOS ANGELES--April 12, 1999--The Automobile Club of Southern California has presented its first annual Service Pro Award to 37 local towing contractors that met high performance standards every quarter during 1998.The award recipients represent the top 10 percent of all stations in a network of more than 300 contractors that provide 24-hour towing and other roadside assistance for Auto Club members.
Three of the 37 stations -- Dinuba Towing in Dinuba, Cesare's Visalia Service Center in Visalia, and San Gabriel Lock Service in San Gabriel -- received special recognition for maintaining "excellent" ratings in all performance categories during all four quarters. Additionally, Cesare's Visalia Service Center was recognized as the top performer and received the Service Provider of the Year award.
Service Pro honorees are rated according to call response time, number of complaints and member satisfaction with service.
"We developed the Service Pro Award to recognize contract stations that consistently provide top-quality services to our members," said John Brower, group manager of contract station relations for the Auto Club. "Our members depend on the Auto Club when they need us most, so we work closely with our contractors to ensure they are capable of delivering the level of service we expect from them."
The following 37 stations are top performers:
Imperial County Dickerson's Garage, Westmoreland, Jimbo's 24-Hour Towing, Winterhaven Inyo/Mono Counties Mike's Auto & Truck Repair, Coleville Mr. K Automotive Service, Bishop Kern County Darrell's Body Shop, Taft Martin's Towing Service, Wasco Top Gun Towing, Boron Los Angeles County Canyon Towing Service, Santa Clarita Crescenta Valley Tow Inc., La Crescenta Dickson Motor Service, San Gabriel H.A.R. Transport & Towing Inc., Reseda Jan's Towing Inc., Glendora Randy's Towing, San Fernando San Gabriel Lock Service Sanders Towing Inc., San Dimas Villa Marina Club Service, Marina del Rey Westside Tow, Los Angeles Orange County Geer's Towing Inc., Anaheim Mandic Motors Inc., Huntington Beach San Bernardino County Blackwell Bros. Automotive, San Bernardino Chino Lock & Security, Chino San Diego County Ron Neely Towing, Fallbrook University Towing, San Diego San Luis Obispo County Chuck's Towing Inc., Morro Bay College Towing, San Luis Obispo Pete Johnston Chevrolet, Paso Robles Santa Barbara County Oliver's Towing, Santa Maria Speedy Load'um Towing, Lompoc Tulare County Cesare's Visalia Service Center Dinuba Towing Valero Brothers, Woodlake Ventura County Airport Chevron Inc., Oxnard Bob Carlson Automotive & Towing, Ventura Gene's Towing Service, Thousand Oaks Roy's Towing Inc., Thousand Oaks Swink's Enterprises Inc., Simi Valley Sierra Towing & Transport Co. Inc., Westlake Village
The Auto Club provides towing and roadside assistance to its members in the 13 Southern California counties of Imperial, Inyo, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare and Ventura. In addition to towing, roadside assistance services include mechanical first aid, tire change, jump-start and fuel delivery, lock-out and locksmith.
The Automobile Club of Southern California, the largest affiliate of the AAA, has been serving members since 1900. Today, the Auto Club's members benefit by the organization's emergency road service, insurance services, travel agency, financial products, automotive pricing, buying and financing programs, automotive testing and analysis, trip planning services, highway and transportation safety programs and legislative advocacy. Information about these products and services is available on the Auto Club's Web site at www.aaa-calif.com.