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National TechTeam, Inc. Announces Q4 and 1998 Results

24 February 1999

National TechTeam, Inc. Announces Revenues and Results of Operations for the Fourth Quarter and Calendar Year 1998
                 $3.2 Million After Tax Loss Principally Due
                to Legal Settlement and Accounting Adjustments

    DEARBORN, Mich., Feb. 24 -- National TechTeam Inc.
, today reported revenues and results of operations for the
fourth quarter and calendar year ending December 31, 1998.  For the fourth
quarter 1998, TechTeam reported record revenues of $33,572,564, a 44% increase
over the $23,297,707 reported for the fourth quarter 1997, and 1998 revenues
of $117,472,918, an increase of 44% over the $81,326,935 reported in calendar
year 1997.  The Company reported a net loss for the fourth quarter 1998 of
$(3,591,136), or $(0.26) per share, and a net loss for calendar year 1998 of
$(3,185,978), or $(0.20) per share, including $4.9 million in accounting
adjustments and class action lawsuit related expenses.  Also in the fourth
quarter, the Company adjusted previously reported earnings by $2.4 million.
    Corporate Services revenues increased 8% to $75,973,270 for calendar year
1998 from $70,276,143 for calendar year 1997 as a result of new business with
new and existing customers. Corporate Services revenues decreased 2% to
$19,633,289 in the fourth quarter 1998 from $20,070,548 in the fourth quarter
1997.  The OEM Call Center Services line contributed significantly to overall
revenue growth for the year and quarter.  OEM Call Center Services revenues
increased 146% to $27,164,559 for calendar year 1998 from $11,050,792 for
calendar year 1997.  Revenues increased 203% to $9,782,301 in the fourth
quarter of 1998 from $3,227,159 in the fourth quarter 1997.  Both increases
are attributable to increased services for the Company's joint venture.
Additionally, as a result of the acquisition of TechTeam Capital Group in
January 1998, TechTeam reported revenues from TechTeam Capital Group of
$14,335,089 for calendar year 1998 and $4,156,974 in the fourth quarter of
1998.
    Harry A. Lewis, President and Chief Executive Officer, said, "While we are
proud of our record revenue increases and the growth potential of our
businesses, our number one priority is to achieve sustained and predictable
future operating profits.  It's become clear to us that our rapid growth --
both internal and through acquisitions -- exceeded the ability of our previous
reporting systems to keep pace.  We have changed our reporting systems and
intensified the scrutiny of our internal functions, in conjunction with our
outside auditors.  In addition, we have recently hired a General Counsel and a
Director of Financial Review to augment our due diligence procedures and a
C.P.A. for tax, treasury and accounting review.  We believe these and other
necessary steps, including management changes, will help clear away roadblocks
to improve our operating profit and realize enhanced shareholder value."

    Pre-tax accounting adjustments in the fourth quarter were related to
several items:

    * Elimination of $.5 million in 1997 income from the company's OEM call
      center services joint venture from TechTeam's 1998 financial results
      stemming from a year end 1998 audit of the joint venture's books.
      Beginning January 1999, TechTeam will receive a minimum of $600,000 per
      year as income from the joint venture's CSP business.  This income will
      be recognized at a rate of $50,000 per month over the year.
    * Adjustments totaling $1.1 million related to accounting errors for
      amounts recorded for services provided to and earnings of the joint
      venture.
    * Adjustments of assets acquired at the time of TechTeam's merger with
      Compuflex Inc.  The adjustments, recommended by TechTeam's auditors,
      resulted in $.5 million in charges to TechTeam's 1998 results.
    * Adjustments of $.8 million for TechTeam's self-funded health insurance.
      The adjustments were related to "Incurred But Not Reported" claims and
      incorrect recording of insurance payments. The adjustments were related
      to the second and third quarters of 1998.
    * Adjustments to the goodwill recorded in the 1997 purchase of WebCentric
      Communications, Inc. and Drake Technologies, Inc. The adjustments
      resulted in a $.7 million charge to TechTeam's 1998 results.
    * Other estimate revisions aggregating approximately $.5 million.

    In addition, as announced on December 24, 1998, TechTeam reached an
agreement in principle to settle all of the consolidated class action lawsuits
that were brought against the Company and certain of its current and former
officers and directors.  In connection with this settlement, the Company
recorded a pre-tax charge in the fourth quarter 1998 of $3.2 million for legal
and settlement expenses.  The settlement is subject to certain contingencies,
including, but not necessarily limited to, final court approval.
    National TechTeam has a strong balance sheet with total assets of over
$118 million, a book value of $6.27 per share, over $61 million of working
capital, and total shareholders equity of approximately $85 million. The
Company has a blue chip customer base, little debt and approximately
13.5 million shares outstanding.
    This press release contains statements that are forward-looking.  These
statements are based on current assumptions and expectations that are subject
to numerous risks and uncertainties.  Actual results may vary significantly
because of factors such as customer demand for the Company's services;
interest rates; events having broad economic impact, such as: overall market
conditions; technological shifts; competition from other service providers and
its effect on pricing; life cycles; costs and timing of new projects; the
effectiveness of cost cutting and measures to improve operating efficiency;
contractual terms and conditions; litigation, including the SEC investigation
involving the Company; and other issues discussed in the Company's most recent
Form 10-Q; and other events and circumstances that cannot be predicted in
terms of outcome or magnitude.  Given the uncertainties, risks and the
possibility that the underlying expectations or assumptions may prove
incorrect, actual future results may vary materially from the forward-looking
statements.  The Company undertakes no obligation to release publicly any
revision to these forward-looking statements to reflect events or
circumstances after the date hereof or to reflect the occurrence of
unanticipated events.
    National TechTeam, Inc. is a leading provider of information technology
outsourcing support services to large national and multi-national
corporations, government agencies and service organizations.  The Company
offers its services through three global units: (i) Corporate Services, which
provides corporations with help desk support, technical staffing, systems
integration, and instructor-led and computer-based training; (ii) OEM Call
Center Services, which provides end user customers of its clients with inbound
telephone support for their computer products; and (iii) TechTeam Capital
Group, which consists primarily of leasing computer-related hardware and
integrated services to corporate customers. National TechTeam is traded under
the symbol "TEAM".

                           NATIONAL TECHTEAM, INC.
                     Fourth Quarter Results of Operations

    Quarter Ended December 31                  1998                       1997
    Revenues                            $33,572,564                $23,297,707
    Income/(Loss)
      Before Tax Provisions              (5,015,577)                 (293,033)
    Tax Provisions                       (1,424,441)                 (127,168)
    Net Income/(Loss)                    (3,591,136)                 (165,865)
    Earnings/(Loss) Per Share
      Basic                                   (0.26)                    (0.01)
    Diluted                                   (0.26)                    (0.01)
    Weighted Average Number of Common
      Shares and Common Share
      Equivalents Outstanding
         Basic                           13,949,544                 15,762,867
         Diluted                         13,991,935                 16,364,514

        Excludes the effect of adjustments which should have been recorded in
    previous quarters in 1998. Such adjustments would have reduced second and
    third quarter income before tax provisions by $472,000 ($0.02 per share
    after tax) and $1,769,000 ($0.08 per share after tax), respectively.

    Calendar Year                              1998                      1997
    Revenues                           $117,472,918               $81,326,935
    Income/(Loss)
      Before Tax Provisions              (3,497,993)               (2,831,085)
    Tax Provisions                         (312,015)                 (873,242)
    Net Income/(Loss)                    (3,185,978)               (1,957,843)
    Earnings/(Loss) Per Share
      Basic                                  (0.20)                     (0.12)
      Diluted                                (0.20)                     (0.12)
    Weighted Average Number of Common
      Shares and Common Share
      Equivalents Outstanding
        Basic                            15,913,226                15,663,716
        Diluted                          16,020,441                15,663,716

                           NATIONAL TECHTEAM, INC.
                Supplementary Data for Quarterly Press Release
                             Fourth Quarter 1998

                                          Fourth Quarter
                                    1998           1997              1998
                                                              Over/(Under)
                                                                     1997
      Corporate Services
        Corporate
        help desk/
        call center services  $8,850,741     $7,479,181       $1,371,560
        Technical staffing     5,987,640      6,832,817         (845,177)
        Systems integration    3,398,653      3,858,197         (459,544)
        Training programs      1,396,255      1,900,353         (504,098)
                              19,633,289     20,070,548         (437,259)

      OEM Call
        Center Services        9,782,301      3,227,159        6,555,142
      TechTeam
        Capital Group          4,156,974             --        4,156,974

        Total revenues       $33,572,564    $23,297,707      $10,274,857

    Gross profit
        Amount                $3,173,714     $2,185,534         $988,180
        Percentage                   9.5%           9.4%             0.1%

      Earnings before interest, taxes, depreciation
      and amortization
        Amount               $(4,804,061)      $404,279      $(5,208,340)
        Percentage                 (14.3)%          1.7%           (16.0)%

      Sales, General and Administrative
        Amount                $5,006,933     $4,277,288         $729,645
        Percentage                  14.9%          18.4%            (3.4)%

    Interest expense
        Amount                  $316,272        $69,492         $246,780
        Percentage                   0.9%             0%             0.6%

    Interest income
        Amount                  $339,203       $897,530        $(558,327)
        Percentage                   1.0%           3.9%            (2.8)%

    Income before tax provisions
        Amount               $(5,015,577)     $(293,033)     $(4,722,544)
        Percentage                 (14.9)%         (1.3)%          (13.7)%

    Tax provisions
        Amount               $(1,424,441)     $(127,168)     $(1,297,273)
        Effective tax rate
          Federal                   30.7%          28.2%             2.5%
          Other                     (3.3)%        (22.5)%           19.2%
          Total                     28.4%           5.7%            22.7%

                                          Year to Date
                                     1998           1997               1998
                                                                Over/(Under)
                                                                       1997
      Corporate Services
        Corporate
        help desk/
        call center services  $30,057,485    $25,723,610         $4,333,875
        Technical staffing     25,524,315     25,010,844            513,471
        Systems integration    13,697,839     12,536,713          1,161,126
        Training programs       6,693,631      7,004,976           (311,345)
                               75,973,270     70,276,143          5,697,127
      OEM Call
        Center Services        27,164,559     11,050,792         16,113,767
      TechTeam
        Capital Group          14,335,089             --         14,335,089

        Total revenues       $117,472,918    $81,326,935        $36,145,983

      Gross profit
        Amount                $15,344,075     $8,520,317         $6,823,758
        Percentage                   13.3%          17.6%              (4.3)%

      Earnings before interest, taxes, depreciation
      and amortization
        Amount                 $3,867,686       $747,760        $3,119,926
        Percentage                    3.3%           0.9%              2.4%

      Sales, General and Administrative
        Amount                $15,576,420     $14,320,465        $1,255,955
        Percentage                   13.3%           17.6%             (4.3)%

    Interest expense
        Amount                 $1,484,443         $69,492        $1,414,951
        Percentage                  1.3%              0.1%              1.2%

    Interest income
        Amount                 $1,845,014      $3,038,555       $(1,193,541)
        Percentage                  1.6%              3.7%             (2.2)%

    Income before tax provisions
        Amount                $(3,497,993)    $(2,831,085)        $(666,908)
        Percentage                   (3.0)%          (3.5)%             0.5%

    Tax provisions
        Amount                  $(312,015)      $(873,242)         $561,227
        Effective tax rate
          Federal                    24.0%           37.5%           (13.5)%
          Other                   (19.8)%          (18.7)%            (1.1)%
          Total                     8.9%             18.8%            (9.9)%

                              Fourth Quarter     Year to Date
                                   1998             1998
    Percentage of Business by Sector
        Automotive                 31.1%            39.4%
        OEM support                29.1%            23.1%
        Transportation services     4.9%             5.7%
        Financial services          3.9%             4.0%
        Government                  7.3%             5.4%
        Insurance                   5.8%             2.7%
        All Other                  17.8%            19.6%
                                  100.0%           100.0%