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Hazel Named Executive Director of Ford Customer Service Division For North America

18 February 1999

Hazel Named Executive Director of Ford Customer Service Division For North America

    DEARBORN, Mich., Feb. 18 -- Darryl B. Hazel has been named
executive director of Ford Customer Service Division (FCSD) for North America.
In this capacity, he is responsible for FCSD's North American region,
including parts sales and vehicle service activities.  He succeeds Mike
Jordan, who was elected vice president - Ford Customer Service Division,
effective Jan. 1, 1999.
    "We're delighted to have Darryl leading our North American team," said
Jordan.  "Darryl brings a wealth of experience to the position that will
greatly benefit the division as we move into the new millennium."
    Hazel previously had been general marketing manager for Ford Division
since April 1997.  In this position, he was responsible for the development
and implementation of marketing strategies for the division, with brand
managers, regional marketing managers and the advertising, dealer
communications, motorsports marketing, recreational vehicle marketing and
merchandising departments all reporting to him.
    Prior to his tenure at Ford Division, Hazel had been general sales manager
for Lincoln-Mercury Division since July 1995.
    Hazel joined Ford Motor Company in 1972 as an analyst in
Lincoln-Mercury's New York District Sales Office.  During his six years in
New York, he served in various capacities, including marketing manager,
business management manager and field manager.
    He also has had managerial assignments in Washington, D.C., Philadelphia,
Cleveland and Boston.
    Hazel has served in several staff positions in Dearborn and Detroit,
including marketing programs and strategy manager for North American
Automotive Operations (NAAO) Marketing, Lincoln-Mercury marketing plans
manager and education and training manager for NAAO Marketing.
    In 1992, Hazel was appointed marketing research director for NAAO.  In
1994, his responsibilities were expanded when he assumed the same position for
the office of Customer Communication and Satisfaction.
    Hazel earned his bachelor's degree in Economics from Wesleyan University
(Middletown, Conn.) and his master's in Economics from Northwestern University
(Evanston, Ill.).