Ford Worldwide Diagnostic System Takes Service to the Future
8 February 1999Ford Worldwide Diagnostic System Takes Vehicle Service Into the New Millennium
New Diagnostic Tool Supports All Ford Brands SAN FRANCISCO, Feb. 6 -- Ford Motor Company continues its quest to achieve superior customer satisfaction and owner loyalty with the introduction of a new global vehicle diagnostic tool -- the Worldwide Diagnostic System (WDS) -- unveiled today at the annual National Automobile Dealers Association convention. "WDS is a powerful, sophisticated, next-generation diagnostic tool that can meet the complex vehicle diagnostic demands of the 21st century," said Mike Jordan, vice president - Ford Customer Service Division. "WDS provides technicians with fast and accurate diagnoses that will help them fix vehicles right the first time, on time." WDS is Ford's response to the need for a single diagnostic system that can keep pace with rapidly advancing vehicle technology worldwide. It supports all Ford Motor Company brands -- Aston Martin, Ford, Jaguar, Lincoln, Mazda and Mercury. "We took the best practices from our existing Ford diagnostic systems around the world and combined them with some new ones," said Mike Meade, diagnostic service planning manager, Ford Customer Service Division. "Instead of several regional systems, we have created one tool that has the capacity and capability to support the increasingly complex electronics in all of our global vehicles." WDS offers a variety of diagnostic functions not previously available to service technicians worldwide. For example, the new tool is equipped with a dual channel oscilloscope to analyze electronic signal information such as ignition wave form. WDS also will enable in-depth analysis of the secondary ignition system -- both duration of spark and peak voltage achieved. The WDS system includes a lightweight, ergonomically designed portable test unit (PTU) that has a large touch screen; comprehensive instrumentation capability; a docking station housing the CD-ROM drive and charging system; vehicle-specific cables, adapters and transducers; and a CD-ROM containing the latest diagnostic information. Also included is a warranty exchange program and regular diagnostic updates. Optional equipment includes a cart and a fuel-line adapter kit. WDS will work with Ford vehicles introduced from 1996 through 1999, plus those that will be introduced from model-year 2000 forward. It has been designed to support a number of languages, offering more than 20 at introduction. The tool will be available to North American dealers in August, and more than 15,000 dealers around the globe -- and the customers they service -- will be benefiting from WDS by year's end. "WDS is an important advance in the way dealerships around the world will deliver automotive service," said Jordan. "We want owners and lessees of all our vehicles to enjoy a world-class service experience. WDS will help us achieve that goal."