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PPG Receives CIO Award for `IT' Application in Forming Business

2 February 1999

PPG Receives CIO Award for `IT' Application in Forming Business

    TUCSON, Ariz., Feb. 2 -- CIO magazine tonight presents an
Enterprise Value Award to PPG Industries for creating business
value with information technology in successfully launching its insurance
claims processing subsidiary, LYNX Services From PPG.
    PPG's award will be accepted at the Westin La Paloma Hotel by David W.
Smith, vice president, information technology, and Garry A. Goudy, vice
president, automotive replacement glass.
    The award, established in 1993 and sponsored by AT&T Corp.'s AT&T
Solutions subsidiary, recognizes innovative collaboration of information
technology and business management.
    CIO Editor-in-Chief Abbie Lundberg said award recipients realize a return
on technology investment and "prove that the right technology can add value to
many aspects of the business -- customer service, response time and even
entrance to new markets."
    Smith said PPG founded LYNX Services From PPG in 1994 to enhance its, and
its customers', capability to deliver superior value to insurance companies
and consumers by streamlining automotive glass claims management.
    A consumer resolves a glass replacement or repair claim with a single,
brief telephone call, during which a LYNX Services representative verifies
coverage, arranges service at a time and shop chosen by the consumer, and
completes the claim process.  The PPG unit also audits and processes the
invoice for consolidated electronic billing to the insurer.
    LYNX Services, which has 600 employees, is the nation's leading auto glass
claims processor.  It operates claims management centers in Overland Park,
Kan., and Fort Myers, Fla.; a third center is under construction in Paducah,
Ky.
    "We succeed by keeping three customers happy -- the insurer, the glass
installer, and the policyholder who is the ultimate customer," PPG's Goudy
said.  "Our combined systems and operational expertise makes LYNX Services
work, and we are expanding into other areas of claims management."
    A panel of judges selected Pittsburgh-based PPG and four other companies
for Enterprise Value Awards after editors, consultants and academics reviewed
all nominations and visited nominated companies to assemble detailed reports
on technology application and business success for the judges' evaluation.
    Also receiving 1999 awards are Capital One Financial Corp., The MITRE
Corp., SBC Communications and the SABRE Group.