Roadway Express Expands Guaranteed Expedited Service
22 January 1999
Roadway Express Expands Guaranteed Expedited Service to Include Air Option
AKRON, Ohio--Jan. 22, 1999--In response to a growing need for quicker delivery than ground transit can provide, Roadway Express, Inc. has expanded its Time-Critical Service to include an air transportation option. This new service offers customers who need extra-fast shipping solutions guaranteed, next-day delivery via air anywhere within the 50 states. Other Time-Critical Service air options include second-day and third-day delivery. All Roadway Time-Critical Services are guaranteed 100% on-time or the shipment is free -- customers do not have to file a claim, they are simply not invoiced.Time-Critical air expands the motor carrier's market-proven Time-Critical, ground-based services. The addition of this faster service enables customers to select from a complete array of service and cost options within this specialized offering. "Given the longer lengths of haul our customers may have, we found traditional ground alternatives could not meet all of their needs. Having an air service fills the gap and gives our customers a faster delivery option for their supply chain," said Roadway Vice President - Marketing, Ken Olsen. "Our vast pool of equipment and the fact that we have drivers and equipment in virtually every city, every day allows us to provide both standard and specialized services that are the `best-of-class' in the transportation marketplace."
With the national introduction of Time-Critical air, Roadway now provides the fastest service available on three levels -- Time-Critical air, Time-Critical Exclusive Use and Time-Critical Priority. Shippers enjoy the flexibility of service and price options, responsive critical shipment coordinators 24 hours a day, simple one-stop shipping and an on-time record of over 99% for the last 2 years.
Roadway's high-performance network also includes offerings such as Precision Delivery's 1-hour delivery window, Freezables Protection, Metro-to-Metro 2-day service, the convenience of "e-commerce" which utilizes the world-wide web to offer online freight pickup, shipment tracking, rating and routing information, proofs of delivery and cargo claims.
Roadway Express is a leading carrier of industrial goods, delivering a variety of innovative services designed to meet customer needs. Providing seamless service throughout the entire North American trading market, Roadway offers shippers access to 66 countries on six continents. The Company is dedicated to being the most reliable, responsive and efficient -- and safe -- motor carrier in the industry. For more information, please contact the Company at www.roadway.com.