CCC Information Services Selects Vantive for Front-Office Solution
21 January 1999
CCC Information Services Selects Vantive for Front-Office Solution
SANTA CLARA, Calif.--Jan. 21, 1999--The Vantive Corporation , a leader in the front-office software market, today announced that CCC Information Services, the leading provider of advanced software and communications systems for the automotive claims industry, has selected Vantive Support and Vantive Quality to enhance its call center operations.
CCC chose Vantive because Vantive best delivers solutions that meet CCC's business requirements with a flexible and robust environment, a comprehensive application, and a sound architecture.
With Vantive, CCC has a complete customer service, ordering and customer information application. CCC formerly used the Scopus call center application, but was attracted to the Vantive solution because of its openness and ease of customization, as well as its high performance benchmarks across many platforms and its web-enabling technology.
CCC strongly believes that Vantive provides the best solution in terms of product, environment, tool set and platforms. The Vantive system gave CCC the easiest conversion with minimal and positive impact to CCC's users and customers, and minimal retraining; all of which were important to management.
"Many months of analysis proved that Vantive possessed the right business plan for our success," said Ron Hash, director of IS at CCC Information Services.
"Vantive's open and flexible architecture gives us power over the application and an ability to rapidly serve our internal and external customers. Vantive's impeccable implementation record, 100% customer referenceability, provable products, and unequaled support were fundamental to our decision. We look forward to a long-term business partnership with Vantive, and their ongoing support throughout our implementations and future growth."
Githesh Ramamurthy, CCC's president and chief operating officer, added: "This project is a critical part of CCC's comprehensive plan for upgrading the enterprise infrastructure systems, processes, and customer support to enhance the overall service experience that we provide to our customers."
CCC's value-added, technology-based products and services increase the efficiency and facilitate communications between more than 350 insurance companies and more than 13,500 collision repair facilities, plus a range of business partners.
With more than 300 call center agents who receive 50,000 calls per month, CCC is committed to providing optimal customer service. The Vantive system will log and track customer issues while ensuring the right information is received by the right person at the right time.
"We are excited CCC chose Vantive in converting their Scopus implementation," said Phillip Dunkelberger, president and chief operating officer at Vantive.
"Vantive is dedicated to assisting ex-Scopus users who are looking for a company with a similar commitment to the customer and interested in building lasting relationships. Vantive's powerful architecture provides an easy, fast and safe route for any company looking for a robust, open and flexible solution to provide their customers with superior service and support."
About CCC Information Services
CCC Information Services Inc., headquartered in Chicago, is the claims industry's leading supplier of advanced claims management, software and communication systems. Its value-added, technology-based products and services increase efficiency and facilitate communication between more than 350 insurance companies and more than 13,500 collision repair facilities, plus a range of business partners.
About The Vantive Corporation
Vantive is a worldwide leader in the front-office software market with more than 700 customers and $117M in revenue in 1997. Vantive's vision is to bring technology solutions to the front-office that create competitive advantage through strong and enduring customer relationships.
The Vantive Enterprise is an integrated suite of web-enabled software that increases sales, marketing, call center, help desk and field service effectiveness. Vantive Enterprise is differentiated by its rich functionality; proven mobile solutions; component-based, high-performance architecture; and time-and cost-effective implementations.
Vantive is supported by extensive software, consulting and service partner programs that provide further technology and vertical expertise, as well as integration support. Founded in 1990, Vantive is headquartered in Santa Clara and distributes its products in more than two dozen countries. Contact the Vantive Corporation at 800/VANTIVE, 408/982-5700, or www.vantive.com.
Note to Editors: Vantive is a registered trademark of The Vantive Corporation. The Vantive logo, Vantive Enterprise, and The Customer Company are trademarks of The Vantive Corporation. All other brands and product names may be trademarks of their respective holders.