Winnebago Industries Receives Quality Circle Award
16 December 1998
Winnebago Industries Receives Quality Circle Award; Third Consecutive Year Award Received from RVDAFOREST CITY, Iowa, Dec. 15 -- For the third consecutive year, Winnebago Industries, Inc. was awarded the Recreation Vehicle Dealer Association's (RVDA) prestigious Quality Circle Award at the annual RVIA National RV Trade Show in Louisville, Kentucky, December 1 - 3. Winners of the Quality Circle Award are determined by the Dealer Satisfaction Index (DSI) survey which RVDA conducts annually. The DSI asks dealers to rate their manufacturer's performance in five categories: sales, product, management and service/warranty support. The results of the DSI survey reflect nearly 1,763 individual manufacturer evaluations from 477 dealers. "This is the third consecutive year that Winnebago Industries has earned RVDA's Quality Circle Award," said Mike Molino, RVDA president. "Having their dealers hold the company in such high regard is a real tribute to Winnebago Industries' management and employees. Winnebago Industries dealers continue to be among the most satisfied dealers in the country, according to the DSI report." Winnebago Industries was one of only six Quality Circle Award winners, and one of only three motor home manufacturers to win the award. "We're tremendously excited that we've earned this honor every year since the inception of this award three years ago," said Jim Jaskoviak, vice president of sales and marketing. "Every person in every position at Winnebago Industries plays an important role in delivering quality products and support services to our dealers. There's nothing better than having that customer tell you you're doing a good job. Our commitment to our dealers is that we'll never be satisfied -- there's always something we can do better," Jaskoviak continued. Winnebago Industries had an especially strong showing in the areas of keeping sales agreements current, aggressive sales promotions, quality sales training programs, competitive product quality, and prompt service to manager technicians. Winnebago Industries also dominated the service, warranty and support categories. Winnebago Industries averaged 85.7 percent in these categories -- 17.8 percent higher than the average of all manufacturers included in the survey. Celebrating 40 years in the RV industry, Winnebago Industries has set the industry standard for quality assurance by utilizing computer-aided design and manufacturing systems and automotive-style assembly lines, as well as subjecting its motor home and components to rigorous tests. Winnebago Industries manufactures the majority of the parts used in the Company's motor homes which allows the Company to maintain its strict quality standards, design parts to motor home needs and easily facilitate parts replacement for years to come. Visit Winnebago Industries on the world wide web at: http://www.winnebagoind.com