Honda Selects Reynolds and Reynolds for Service Reminder System
20 November 1998
Honda Selects Reynolds and Reynolds to Provide Service Reminder SystemDAYTON, Ohio, Nov. 20 -- American Honda Motor Co., Inc., has selected The Reynolds and Reynolds Company to provide the technology and support for its Lifetime Customer Care(TM) Service Reminder System. The contract awarded by Honda is a three-year, multi-million-dollar agreement that will serve Honda dealerships across the country. The contract takes effect in January 1999. The Honda Service Reminder System is designed to create lifelong customers through targeted customer communication, including up to seven different customized and sequenced mailings. The design and content of each mailing has been revised to allow maximum flexibility to dealerships utilizing the System. "We are extremely pleased to be working with Honda on the Service Reminder System," said Tom Suttmiller, senior vice president and general manager for Reynolds' Automotive Products and Fixed Services Groups. "Our strong database management skills, combined with our strong customer support capabilities, will produce an enhanced system for Honda that provides individual dealers with more flexibility, leading to higher customer retention levels." Reynolds and Reynolds, headquartered in Dayton, Ohio, is a leading provider of integrated information management systems and related value-added services to automotive and general business markets. The company reported revenues of about $1.5 billion for the 12 months ended Sept. 30, 1998. For more information on Reynolds and Reynolds, visit the company's World Wide Web site at http://www.reyrey.com, or call The Reynolds and Reynolds Information Hotline at 1-888-4REYREY.