Borg-Warner Automotive Air/Fluid Systems Employee Awarded
16 November 1998
Borg-Warner Automotive Air/Fluid Systems Employee Receives Ford's Customer-Driven Quality AwardCHICAGO, Nov. 13 -- An employee of the Water Valley, Mississippi operation of Borg-Warner Automotive's Air/Fluid Systems group was part of a Ford Motor Company team that was recently honored by Ford with a Customer-Driven Quality Award (CDQA). The CDQA, which is typically reserved for internal Ford teams, recognizes distinguished achievements toward increased customer satisfaction. Franz Nickel, Product Engineer for transmission solenoid products at the Water Valley plant, was recognized as a significant contributor to the CD4E Main Control VFS Design Improvement Team from Ford's Batavia, Ohio transmission assembly plant. The team, which included Mr. Nickel and seven Ford employees, was among 120 teams representing Ford manufacturing facilities from around the world that applied for the award. The CD4E transmission solenoid assembly that is manufactured at the Water Valley plant is a major component in the main control system of the transmission. "The accomplishments of Franz and his Ford team members in addressing and resolving the CD4E transmission 'buzz' issue have improved product quality, productivity, and most importantly, customer satisfaction," said Gary Fukayama, president of Borg-Warner Automotive Air/Fluid Systems. "At Borg-Warner Automotive we strive for product leadership on a daily basis. Franz's inclusion in the Ford CDQA is an excellent example of the kind of exceptional results that are possible when we work in close partnership with our customers toward this goal," Fukayama said. Chicago-based Borg-Warner Automotive, Inc. is a product leader in highly engineered components and systems primarily for automotive drivetrain applications. The company operates manufacturing and technical support facilities in 12 countries serving the North American, European and Asian automotive markets. Borg-Warner Automotive press releases are available on the Internet via