---

First Priority Group And CSC Enter Strategic Alliance

2 October 1998

First Priority Group And CSC Enter Strategic Alliance

    FORT LAUDERDALE, Fla., Oct. 2 -- First Priority Group
(FPG) of New York and call center giant CSC
(http://www.globalresponse.com) of Fort Lauderdale have announced the formation of a
strategic alliance. Under the plan, FPG will utilize CSC-managed customer
service representatives to assist their insurance company clients with the
often complex process of managing vehicle collision repair claims in order to
reduce repair costs and increase customer satisfaction.
    "After reviewing many of the top 25 telemarketing firms in the U.S., we
overwhelmingly chose CSC," explained FPG Vice President of Operations and
Marketing Administration, Donald K. Lanman. "CSC was selected because of its
extensive experience in the areas of efficient telemarketing, 'state-of-the-
art' technology, and superior customer service. Our unique Direct Repair
Program (DRP) for claims outsourcing has been growing at a tremendous rate.
CSC will not only help us keep up with this growth, but allow us to expand our
services in the future to include 24 hour 'first call' capability."
    "We're honored to have been selected by FPG to help them expand their
program," said CSC Chairman Herman Shooster. "They are a quality company
offering quality service. They needed a company with people they can trust to
maintain their high standards. The capabilities of each company, and our
visions for the future, make this an ideal partnership."
    FPG was founded in 1983 to provide corporations, insurance companies, and
individual consumers with the ultimate in automotive claims and collision
repairs management. FPG has a contracted network of over 2,000 auto collision
repair shops nationwide, helping customers receive timely, quality service at
fair prices. Its impressive client list includes many of the nation's Fortune
500 companies.
    Privately held CSC is celebrating its 25th year in the communications
service industry, ranking among the top 15 call centers in the U.S. The
company offers comprehensive inbound and outbound communications, fulfillment,
Internet, data management, and marketing consulting services.
    For more information, contact Rebecca Leuchter at (954) 973-7300 or
http://www.globalresponse.com.