CCC's Pathways Enterprise Solution Selected
3 June 1998
CCC's Pathways Enterprise Solution Selected by ABRA Auto Body and Glass
Major Collision Repair Operator First to Choose CCC's New Offering
CHICAGO, June 2 -- CCC Information Services Inc.
, the leading provider of solutions to the automotive claims
industry, and ABRA Auto Body and Glass, the nation's largest privately held
operator of company-owned and franchise collision repair facilities, today
announced that ABRA has selected CCC's Pathways(R) Enterprise Solution to
manage the comprehensive business activities of its 60-plus locations
nationwide.
ABRA is the first operator to choose Pathways Enterprise Solution, which
was designed by CCC and Kirmac Information Technologies, Inc., for centralized
management of large scale, multi-location collision repair enterprises and
larger, single-location stores. This unique system -- which combines state-
of-the-art technology, communications and consultative services -- manages
shop operations, financials, assets, human resources, facilities and
information across an entire business enterprise. The result is a consistent,
disciplined process that drives measurable results and higher revenues through
productivity gains and, most importantly, improved customer satisfaction.
"Today more than ever, insurance companies want to help their insureds
find collision repair partners like ABRA, who understand excellent customer
service and consistently deliver it," said John Buckner, President of CCC's
Automotive Services Division. "ABRA recognizes that Pathways Enterprise
Solution is not just about repairing the vehicle. It's about proactively
managing all areas of your business with the goal of maximizing convenience
and satisfaction for both the insurer and the vehicle owner."
"We conducted a six month search to find the right system and brought in
Coopers & Lybrand to confirm our selection process," explained ABRA CEO Rollie
Benjamin. "First and foremost, we required a system that addressed all of
ABRA's activities across the board, tying together the diverse databases that
support all areas of our business. Plus, we wanted to standardize and
streamline our existing procedures to get managers the information they need
to make the best decisions."
He continued, "We believe that the addition of Pathways Enterprise
Solution to ABRA's strong infrastructure, system-wide procedures and corporate
image maximizes our value proposition to both corporate and franchise stores.
Our research results, combined with CCC's commitment, made it clear that
Pathways Enterprise Solution was the superior choice."
ABRA Auto Body and Glass, headquartered in Brooklyn Center, Minn., is the
collision industry's leading operator of company-owned and franchise repair
facilities. The scope of operations for the 60-plus sites includes claims
management, collision repair, full-service glass operations and a paintless
dent repair division. For more information about ABRA, contact Steve Trapp at
612-585-6310.
CCC Information Services, headquartered in Chicago, Ill., is the
automotive claims industry's leading supplier of advanced software and
communications systems. Its value-added, technology-based products and
services increase efficiency and facilitate communication among more than
13,000 collision repair facilities, 350 insurance companies and a range of
business partners. For more information about CCC Information Services Inc.,
contact Peter Duckler at HLB Communications at 312-649-0371.