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CarMax Earns Award from Chrysler

26 March 1998

CarMax Earns Chrysler's Top Pacesetters Club Award and Five Star Rating

    RICHMOND, Va., March 26 -- After qualifying for Chrysler
Corporation's prestigious Five Star rating earlier this year, the CarMax auto
superstore in Norcross, Ga., has now earned the Top Pacesetters Club Award as
the highest volume retail dealer among all Chrysler Pacesetters Club members.
    CarMax, a subsidiary of Circuit City Stores, Inc., has been
revolutionizing the way consumers think about automobile purchases since
opening the nation's first used-car superstore in 1993.  Each CarMax location
offers hundreds of top-quality vehicles with a customer friendly, low-price,
no-haggle sales approach.  Stores feature retail repair service, night and
weekend hours for both sales and service, and "For Kids Only" play areas.  All
used cars undergo a comprehensive inspection and reconditioning.
    CarMax extended its low-pressure sales approach to new cars in 1996 when
it added a Chrysler-Plymouth-Jeep-and-Eagle franchise to its Norcross
location.  The Norcross store is one of three in the Atlanta market and was
the first used-car superstore to be awarded a new-car franchise.  The
Stockbridge, Ga., store, which opened in June 1997 and serves the South
Atlanta trade area, also sells Chrysler-Plymouth-Jeep-and-Eagle vehicles.
That store also received Chrysler's Five Star award in January 1998.
    To achieve membership in Chrysler's Pacesetters Club, a dealer must be one
of the 100 highest volume dealers among those who have qualified for the Five
Star Award.  The Five Star Award requires that a dealer achieve specific
objectives for customer satisfaction, sales and vehicle repair as well as
employee training and facility maintenance.  The dealer must also have in
place specific systems that help ensure continuous delivery of outstanding
service on a daily basis.  CarMax was awarded the 1997 top Pacesetters Club
Award and the Five Star Award For Excellence at the Chrysler Corporation
Pacesetters Club Award Ceremony in Naples, Fla.
    "We believe these awards recognize the consumer commitment that is the
core of the CarMax concept," said W. Austin Ligon, president of CarMax.  "Our
Associates have worked hard to establish high performance standards, and we
believe our success is a clear indication that consumers want to buy cars the
way we sell them."
    In addition to the two Chrysler-Plymouth-Jeep-and-Eagle franchises, CarMax
currently operates 18 used-car superstores serving the following markets:
Washington, D.C./ Baltimore, Md.; Richmond, Va.; Raleigh, N.C.; Charlotte,
N.C.; Atlanta, Ga.; Orlando, Fla.; Miami, Fla.; Tampa, Fla.; Houston, Texas;
Dallas, Texas; and Chicago, Ill.  The company expects to open approximately 10
stores over the next year and plans to add more new-car franchises.
    CarMax is a subsidiary of Circuit City Stores, Inc., the nation's leading
retailer of brand-name consumer electronics and major appliances and a leading
retailer of personal computers and music software.  With headquarters in
Richmond, Va., Circuit City operates 18 CarMax Auto Superstores; 500 Circuit
City Superstores; four consumer electronics-only stores; and 52 mall-based
Circuit City Express stores.  Additional CarMax information is available at
http://www.carmax.com.

SOURCE  CarMax