Loctite North America Earns ISO 9000 and QS-9000 Ratings
13 March 1998
Loctite North America Earns ISO 9000 and QS-9000 RatingsROCKY HILL, Conn., March 13 -- Loctite North America has become one of the first chemical companies to receive both ISO 9000 and QS-9000 certifications, Steve Merkel, president of Loctite North America, has announced. The ratings cover production and distribution facilities in Cleveland and Solon, Ohio; Kansas City; Sabana Grande, Puerto Rico; and North American headquarters and research, development and engineering facilities in Rocky Hill, Conn. Each certification was conferred after Loctite demonstrated development, documentation and implementation of quality assurance processes and uniform standards in design, engineering, manufacturing, quality control, customer service, training, and purchasing operations. QS-9000, the Big Three auto companies' quality seal of approval, is much more specific and prescriptive than ISO 9001 standards. There are more than 100 additional requirements and most focus on product quality. "Attaining ISO and QS-9000 ratings has been a rigorous but beneficial discipline," Merkel said. "Along the way we have instituted continuous quality improvement systems that directly benefit customers while reducing internal costs. In customer service, for example, we streamlined contract review procedures, resulting in far more efficient and responsive order entry and pricing systems." Loctite is among the world's leading manufacturers and marketers of chemically based adhesives, sealants and coatings. Sales in 1996 were $800 million, including $100 million to the automotive sector. SOURCE Loctite Corporation